When you return your vehicle to LeasePlan, an independent SGS inspector will perform an inspection in your presence. It provides information on all unacceptable damage, on-board documents and other vehicle-related items. Here is an example of restitution report.
The expert bases his expertise on the "Fair Wear & Tear" guide, based on the Renta standard, to ensure impartial treatment and proper assessment of damage. The expert will undertake a detailed assessment of the damage that falls within acceptable levels and, on the other hand, that which will be billed to the customer because it falls outside the scope of normal use of the vehicle. The expert’s report and a copy of the returns report will be sent to the customer.
View our wear and tear guidelines for more info: