Return your car

Returning your vehicle with peace of mind in 5 stages

When your contract is over, it’s time to say goodbye to your car. Follow the tips below to make the process as worry-free as possible.

Return your car serenely in just a few steps

  1.  
    Preparing for return
    • Make sure the car is clean and remove all your personal belongings.

    • Gather everything that originally came with the car. Like keys, official documents, fuel card, manuals and accessories.

    • Book an appointment with LeasePlan FIRST to agree a date and time of return.

    • There is no need to refuel, only 5 liters are enough (low fuel warning not illuminated).

  2.  
    Return your car at LeasePlan

    All returns are handled on site in Leudelange, as the inspection of the car happens at LeasePlan. If you get your new lease car at the same time, a taxi is organised to drive you to the car dealer.

    Return your car to LeasePlan Car Remarketing, 7 rue Nicolas Brosius, Leudelange from Monday till Wednesday (between 8.00 a.m. till 11.45 a.m. and 1 p.m. till 4.00 p.m.) and on Thursday and Friday (between 10.00 am till 11.45 and 1 p.m. till 6.00 p.m.)

  3.  
    Returns report to check your car’s condition

    When you return your vehicle to LeasePlan, an independent SGS inspector will perform an inspection in your presence. It provides information on all unacceptable damage, on-board documents and other vehicle-related items. Here is an example of restitution report.

    The expert bases his expertise on the "Fair Wear & Tear" guide, based on the Renta standard, to ensure impartial treatment and proper assessment of damage. The expert will undertake a detailed assessment of the damage that falls within acceptable levels and, on the other hand, that which will be billed to the customer because it falls outside the scope of normal use of the vehicle. The expert’s report and a copy of the returns report will be sent to the customer.

    View our wear and tear guidelines for more info:

  4.  
    Final inspection report
    • The SGS inspector finalizes the detailed report on the vehicle.

    • You should note that, under “own risk/material damage” insurance cover, each recorded item of damage is considered in isolation. It is not possible to treat several different items as one incident.

    • SGS performs a 'quality control' and sends the report to LeasePlan. An internal expert evaluates the report on the LeasePlan side before sending you the proposal. You receive thus a communication for each restitution, whether there is or no any damage. The goal of LeasePlan is to communicate in a transparent and objective manner.

    • Here are 2 examples of our communication:

    • Example of end of contract communication

    • Example of expertise report

  5.  
    Does the expert’s report result in damage from excessive wear and tear?

    Does the vehicle show signs of damage from excessive wear and tear? You will be invoiced for the loss in value caused by this damage: damage costs are effectively reduced in line with the vehicle’s age and mileage. On the other hand, damage caused by an accident is invoiced in its entirety (notional repair cost).

    It is, therefore, always a good idea to declare any incident within 24 hours and have the vehicle repaired. The excess will generally be less than the bill for the loss in value calculated at the end of your agreement.

A video with our advice on returning your vehicle

Are you coming to the end of your agreement and wondering how to avoid any unforeseen costs from damage to your car?

To find out how the returns process works, how damage is assessed and what costs will be charged, watch the video!

WATCH THE VIDEO
  1.  
    Tip!

    Report damage as soon as it occurs. And schedule repairs right away. It’s the best way to avoid end-of-contract charges.

And if you buy back your vehicle?

If you want to continue driving the car that you know well and who has benefited a regular and thorough maintenance, it’s possible!

If you want to continue driving the car that you know well and who has benefited a regular and thorough maintenance, it’s possible!

Know more

Want to know more about LeasePlan? Get in touch!

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Every weekday from 8 a.m. to 6 p.m.

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