If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.
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Type of damage
Break-in or theft
In case of theft or damage due to a break-in, first file a complaint with the nearest police.
Then notify LeasePlan: by phone or via our online form within 24 hours. If you are not insured with LeasePlan, please also inform your insurance company.
Reporting of vehicle damage
- Report the damage within 24 hours
Make the damage report via our Ubench website or via the My LeasePlan app within 24 hours. If the vehicle can no longer be driven/presents a risk to your safety, please contact our roadside assistance on +352 40 71 40.
Send us the European accident report form by mail as soon as a third party is involved.
- Take a picture
Take a picture of other vehicle involved in the accident, including the license plate.
- If there is a dispute, any injuries or a hit and run
Call the police to file a report.
- If your car is off the road and cannot get repaired on site, you will be offered a courtesy car. You can keep the car for up to 5 days in Luxembourg, 2 days abroad. After which, LeasePlan will take over with its fleet of short-term vehicles. If bodywork is carried out by one of our preferred partners,
- LeasePlan will provide you with a category B vehicle, free of charge.
- Expenses incurred due to the use of an alternative breakdown service will not be reimbursed.
Breakdowns
It is also the right thing to do in case of fire, theft, vandalism and flat tyre.
General damage
Have damage that doesn’t need immediate attention? Always report damage to us via our website Ubench or via My LeasePlan within 24 hours. Additional damage that is not reported will not be repaired.
Any additional questions? We’re here to help!
- Rue Nicolas Brosius, 7
- L-3372 Leudelange
- Luxembourg