Complete a european accident statement within 24 hours
send us a European accident statement per mail and per email at firstname.lastname@example.org within 24 hours
Take a picture
Take a picture of other vehicle involved in the accident, including the license plate.
If there is a dispute, any injuries or a hit and run
Call the police to file a report.
Accidents involving no other vehicle
Report the claim
Complete the accident notification form within 24 hours. If you can not drive the vehicle or if it presents risks to your safety, call our breakdown assistance at (+352) 40 71 40.
If your car is off the road and cannot get repaired on site, you will be offered a courtesy car. You can keep the car for up to 5 days. After which, LeasePlan will take over with its fleet of short-term vehicles. If bodywork is carried out by one of our preferred partners,
LeasePlan will provide you with a category B vehicle, free of charge.
Any expenses that you have incurred will be reimbursed by LeasePlan according to the terms provided for by the assistance service.
Expenses incurred due to the use of an alternative breakdown service will not be reimbursed.
We must be informed of any damage to a vehicle, no matter how slight, within 24 hours. Undeclared additional damage will not be automatically repaired at the same time as another damage in bodywork.
If a franchise is included in your contract, she is applicable by claim : an impact = a claim. Except for the icebreakers, hail, theft, break-in and game (for the last three a minutes is required.)
Call our breakdown assistance at (+352) 40 71 40
After any accident or breakdown in Europe, call our roadside assistance service (24/7): (+352) 40 71 40.This is also an excellent reflex in case of fire, theft, vandalism or for a flat tyre.
Break-in or theft
Make a statement to the police
You can find your European Accident Statement in your glove compartment