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COVID-19 measures

As you know, we are currently experiencing an exceptional situation as the World Health Organisation has officially declared that the COVID-19 is a pandemic.

To keep our clients, partners and colleagues safe, and to ensure we keep our organisation running smoothly, we have decided to adapt on-site team and activity to the essentials. To this end, teleworking has been implemented on a structural basis for all of our employees.

Be assured that we are more than ever mobilized to accompany you in your daily activity and ensure the mobility of your drivers.
LeasePlan is actively following the evolution of the disease and will provide updates on this page as developments occur.

Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management, our roadside assistance is, as always, available 24H a day and 7 days a week on (+352) 40 71 70. I you have critical mechanical intervention or need legally required technical inspections (periodic MOT), please contact us throught the usual channel on (+352) 40 44 11 11 or per email via first@leaseplan.lu (FIRST driver service).

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections (technical inspection). This is to ensure we keep as many drivers as possible safely on the road and mobile.


If your car needs to go to the garage or if you have doubts whether your service request is considered critical, please contact our FIRST Team.

Driver Services

Latest information

If there are changes in our services, you can find the latest updates here.

Frequently Asked Questions

Questions about orders, deliveries, returns

Questions about service & maintenance

Questions about assistance

Recommendations and Resources

In the face of infections, there are simple steps you can take to protect your health and the health of those around you:

  • Wash your hands very regularly with soap and water for at least 20 seconds (don't forget to rub the back of your hands) or use a hydroalcoholic hand gel containing at least 60% alcohol.
  • Cough or sneeze into your elbow or into a tissue.
  • Greeting without shaking hands, avoiding hugs.
  • Use single-use tissues and dispose of them.

Information on Coronavirus by the Luxembourg Government

Covid-19 information by the WHO

FAQ Covid-19 by the WHO

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.

Driver Services