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COVID-19 measures

As you know, we are currently experiencing an exceptional situation as the World Health Organisation has officially declared that the COVID-19 is a pandemic.

To keep our clients, partners and colleagues safe, and to ensure we keep our organisation running smoothly, we have decided to adapt on-site team and activity to the essentials. To this end, teleworking has been implemented on a structural basis for all of our employees.

Be assured that we are more than ever mobilized to accompany you in your daily activity and ensure the mobility of your drivers. LeasePlan is actively following the evolution of the disease and will provide updates on this page as developments occur.

Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management, our roadside assistance is, as always, available 24H a day and 7 days a week on (+352) 40 71 70. I you have critical mechanical intervention or need legally required technical inspections (periodic MOT), please contact us throught the usual channel on (+352) 40 44 11 11 or per email via (FIRST driver service).

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections (technical inspection). This is to ensure we keep as many drivers as possible **safely on the road and mobile. ** If your car needs to go to the garage or if you have doubts whether your service request is considered critical, please contact our FIRST Team.

Driver Services

Latest information

If there are changes in our services, you can find the latest updates here.

Frequently Asked Questions

What do we know about Covid-19? Coronaviruses are a large family of viruses which may cause illness in animals or humans.  In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19. COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.What are the symptoms of COVID-19? The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.What is LeasePlan Luxembourg doing to prevent the spread of Covid-19? Our priority is obviously to preserve the health of all our employees, while guaranteeing our Customers and Drivers continuity of service, particularly in the most critical situations. Last week, we therefore took the difficult but necessary decision to close our offices around the world and to anticipate the gradual implementation of teleworking for all our teams. Today, the vast majority of our employees work from home thanks to the rapid adaptation of our working methods and the connected tools deployed at home. We have thus reduced the physical presence of employees in our various establishments to a minimum. We had also banned business travel both nationally and internationally as well as physical appointments.Is LeasePlan's activity impacted by Covid-19? These indispensable measures, and fully in line with the latest traffic restrictions decided by Luxembourg and its border countries, allow us to protect our employees, while ensuring our business continuity plan, in order to offer the best possible quality of service to our Clients. And we count on their understanding in the event of temporary unavailability of telecommunication means and networks that will inevitably be put to the test worldwide.Does an employee who does compulsory telework remain taxed on the benefit-in-kind on the company car even if it is no longer used? The employee retains the option of continuing to use the car for personal travel (within the general restrictions in force during this crisis period). The employee will therefore continue to be taxed on the benefit-in-kind linked to the hiring out of the car.Can I still book a short term car? Our short-term rental activities (replacement vehicle, temporary vehicle and/or punctual needs) have resumed their usual course. This of course in compliance with current sanitary measures (safety distance, cleaning of contact areas on vehicles, etc.).  If you are currently driving one of our short-term vehicles and your contract has expired, rest assured, we have automatically extended it in view of the circumstances. If you have any questions or would like to make a reservation, please contact our FIRST service on **(+352) 40 44 11 11**.I'm forced to close my business. Can I get a deferral of payment? We fully understand the difficulties created by this unprecedented crisis, which is impacting many companies and industries. In response to the Covid-19 epidemic, the Government has put in place immediate support measures for businesses (fiscal, financial and social measures), available at the following address: [](targetSelf: We have organized ourselves to put in place the contract modifications that would prove to be opportune, in order to penalize your activity as less as possible and we remain at your disposal to support you and try to find together the solutions that will allow each of our companies facing the same situation to continue to move forward. I have an urgent question. What is the best way to contact LeasePlan?

Questions about orders, deliveries, returns

Can I order a new company car? New orders can be placed, but keep in mind that it is difficult to confirm precise delivery times.Who should I contact to return my vehicle? Our First Service is at your disposal to organise the return of your vehicle. We invite you to contact us by email: []( or by phone: **(+352) 40 44 11 11**. With the deconfinement, will my new car be delivered on time? Deliveries have restarted but, due to a significant production delay at all manufacturers, we cannot guarantee the initial delivery time announced at the validation of the order. In close collaboration with all the dealers we are doing our best to update the delivery times.I'm still working from home, how do I return my car? Our advisors are at your disposal to organise the return as best as possible according to your mobility constraints. We invite you to contact our First Service by email: []( or by phone: **(+352) 40 44 11 11**. If the return of your current car is combined with the delivery of a new vehicle, please specify this in your message.What about orders for electric charge points? All requests for quotations, orders, home visits or installations concerning charging stations with our partners in the Greater Region are postponed until further notice. Indeed, these services are not authorized to continue their activity during this period. Only breakdown repairs or critical maintenance are authorised. Our sales departments are at your disposal to record your requests and plan possible appointments in order to limit the impact of these decisions on your activity.

Questions about service & maintenance

The maintenance signal of my car lights up, what should I do? If you currently make few or no trips with your car, this can wait. Maintenance is only considered urgent if you can prove that you have to travel for work and that you would exceed the planned maintenance interval. In this case, contact our FIRST team on **(+352) 40 44 11 11**.I have to take my car to the technical check. is that still possible? **SNCT stations in Sandweiler, Esch-sur-Alzette, Livange, Wilwerwiltz and Bissen** In order to reduce the number of contacts between customers and control inspectors, only vehicles for which the roadworthiness certificate expires within 14 days are accepted at the control stations. This measure concerns both private customers and professional customers who make appointments at the various inspection stations. (Usually, the vehicle could be presented for the periodic technical inspection up to 8 weeks before the due date). According to the information gathered this morning, any request for a MOT within the fortnight can currently be met. There are no plans at this stage to close the technical inspection stations. I have a minor intervention to do on my vehicle, what should I do? In order to limit the overcrowding of after-sales workshops that remain open for emergencies, we recommend that you only make appointments for critical or safety-related repairs to your vehicle. We therefore recommend that you postpone the following after-sales operations: - Bodywork: all minor cosmetic repairs - Tyres: any seasonal changeover of winter/summer tyres (except local regulations) Please contact our FIRST team at **(+352) 40 44 11 11** if your vehicle needs it.Damage repairs or damage expertise - what about it? Body shops will provide minimum services with priority for the police and care providers. Only crucial repairs will still be scheduled.Is it possible to book an appointment to change my tyres? Tyre changes (winter to summer tyres) are not considered essential and are therefore not carried out. Urgent repairs (e.g. replacement of worn or damaged tyres, repair of a flat tyre...) can still be carried out. In case of tyres worn beyond the legal limit or slow punctures (tyres that deflate), contact our FIRST team on **(+352) 40 44 11 11**. In case of a puncture, please contact our roadside assistance on **(+352) 40 71 40**.My windscreen has an impact or my car window needs to be replaced. Is this still possible? No more service providers are open. In case of emergency, and only for an emergency (government measures), please contact Autovitres **(+352) 26 65 35** in order to find a solution (depending on the availability of parts) exclusively for Luxembourg. For abroad and only in case of extreme emergency (cracked windscreen in the field of vision, break-in), please contact an open service provider near you and contact our insurance department by email at the following address: []( (including photos and quote).

Questions about assistance

If I break down, what happens? **Call our assistance service at (+352) 40 71 40** For any accident or vehicle immobilization, roadside assistance always provides emergency assistance: - Can no longer operate outside Luxembourg for cross-border commuters. - Always provide replacement vehicles (within a very strict hygiene policy).

Recommendations and Resources

In the face of infections, there are simple steps you can take to protect your health and the health of those around you:

Information on Coronavirus by the Luxembourg Government

Covid-19 information by the WHO

FAQ Covid-19 by the WHO

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.