How do I obtain replacement documents?
If you need replacement documents (tax disc, vehicle registration document, etc.), you should call our FIRST Service on (+352) 40 44 11 11 or complete the relevant form.
Who can drive my vehicle?
From an insurance perspective, all drivers can drive your vehicle, as long as they hold a valid driving licence and they comply with the provisions of the highway code.
It is, however, important to ensure that your employer’s Car Policy allows non-employees to driver company vehicles.
What is my deductible in case of damage or window repairs?
In the case of damage, you pay a deductible for each incidence. You will naturally pay less if the actual costs are lower than the set deductible. What if LeasePlan can claim the damage from another party? Then you will not have to pay the set deductible.
The mandatory deductible does not pertain to: Window damage, damage caused by theft or theft attempts, fire, collisions with animals, natural disasters. In these cases (save for window damage) you will always be held to file a report with the local police.
Can I use the vehicle to help someone learn to drive?
If your vehicle is insured via LeasePlan, you may be able (with your employer’s consent) to obtain an insurance certificate that allows you to accompany a learner driver in your vehicle. You can apply for a certificate by calling our FIRST service on (+352) 40 44 11 11.
What are my responsibilities as a driver?
As a “good family man”, use your vehicle for the purpose for which it was designed and bear in mind the use and maintenance instructions. Keep an eye on water and oil levels and watch out for the warning lights on the dashboard. You should also check your tyre pressure on a regular basis.
What is the insurance position?
In most cases, vehicles are covered by civil liability insurance (damage caused to third parties), casco insurance (damage caused to the LeasePlan vehicle) and legal protection insurance (in the event of civil and, sometimes, criminal litigation). If there is a claim under the civil liability policy, there will be an impact on your civil liability claims record. If there is a claim under the casco policy, a contractual incident penalty will be charged for each event, if provided for in the agreement. In all cases, we advise you to read the exclusions in the insurance General Terms and Conditions, available from your fleet manager.