If your car is no longer driveable or poses a safety risk, immediately contact roadside assistance, provided by the ACL (Automobile Club du Luxembourg), at (+352) 40 71 40 for 24/7 (roadside assistance is included in the Lease Plus rental).

• If your vehicle is serviced via roadside assistance, you’ll get a replacement vehicle from them for a maximum of 5 days. After the initial 5 days, LeasePlan will contact you to get you another vehicle without additional fees for as long as the repairs are ongoing.
• Any expenses that you advanced will be reimbursed by LeasePlan up to the limits set for roadside assistance.
• Other mechanic services will not be reimbursed if they incur costs.

Good to know:

In case of a two-sided incident (involving another road user), make sure to complete a European accident form and try to take a photograph of the other party’s vehicle. Make sure the licence plate is visible in this picture. Such photographs may be needed for the claim’s file. In addition, you can easily report damage involving two parties via our FIRST service (+352) 40 44 11 11 | first@leaseplan.lu.

Did you have an accident? And this did not involve another road user e.g., colliding with a tree or a post? You will not have to fill out a European accident form. In such cases, an email will the following information will suffice: licence plate, date, time, location, and a brief description of the incident.

Has your car been broken into or stolen? Please always file a report with the police.

For any accident or immobilisation of the vehicle in Europe, always call our roadside assistance service (24 hours a day, 7 days a week) on (+352) 40 71 40. This is also the right thing to do in the event of fire, theft, vandalism and punctures.

Find out more about Accidents and damage.

Accident with a third party:

• Fill out the European Accident Statement within 24 hours. E-mail the European Accident Statement to assurance@leaseplan.lu within 24 hours or mail it to LeasePlan Luxembourg S.A.
• Take photos. Try to take photos of both vehicles involved. Make sure the licence plates are visible. Those photos may be needed to handle a claim.
• If there is any disagreement, call the police and ask for a report.

Accident without a third party:

Did your vehicle get in an accident without a third party involved? For instance, did you crash into a pole or tree? Report the accident and fill out the claim form within 24 hours, submitting it to LeasePlan. The form is available on : Accidents and damage

Important:

• Once the claim has been submitted, LeasePlan will contact you to direct you to one of its partner auto workshops.
• If body work is needed, it must be done by a LeasePlan-approved provider. LeasePlan will provide a category B replacement vehicle to you, free of charge.
• Any damage to the vehicle, however minor, must be reported to LeasePlan within 24 hours.
• Undeclared additional damage will not automatically be repaired at the same time as other damage in the workshop.
• Your contract requires a deductible equal to 2% of the car’s value for each damage: one impact = one damage. The deductible must be paid, except for glass breakage, hail, theft, break-in, and animal collision. (For the last 3 incidences, a police report is required.)

Report it to the police and inform LeasePlan of the break-in or theft via the claim form, available on Accidents and damage, within 24 hours.

In the event of a theft abroad: once back in Luxembourg, file a police report.

Call our FIRST service at (+352) 40 44 11 11 who will tell you the most suitable service provider for the repair or replacement of your windscreen. Most of them offer a pick-up service and/or come to your workplace to repair/replace your windscreen.