Credit Controller

Exciting Opportunity as a Credit Controller – Bristol Office

Join our dynamic team in Bristol as a Credit Controller! This is a Bristol office based role, training will be in office for 3 months and then minimum of 1 day a week based in the office.

This is a 12 month fixed term contract

Key Purpose of the role:

• Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date

• Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery

• To achieve high collection rates through regular proactive customer contact

• To ensure prompt query resolution to facilitate payment

• Demonstrate regulatory compliance to deliver Good customer outcomes

Key Responsibilities

• Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email

• Dealing with/solving queries on invoices with both internal departments and external customers

• Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options

• Deliver a high level of customer service

• Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit

• Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders

• Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)

• Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change

What We’re Looking For:

• Previous experience managing customers in financial difficulty/ Credit Control role

• Excellent communication skills: written, verbal, report writing and presenting

• Excellent time management, planning and organisational skills

• Self-motivated

• Proven experience of working under pressure within a process driven role focused on daily KPI’s

• Develops others by sharing own experience and expertise

• Judgement and commercial awareness

• Strong background of delivering excellent customer service

• Competent in Microsoft Office suite of applications e.g. Excel, Word

What We Offer:

• Competitive annual salary between £25,000 - £28,000, depending on experience.

• Generous contributory pension scheme.

• 25 days of holiday plus bank holidays.

• Volunteering days for charity work and CSR initiatives.

• Flexible working options.

• Study support for your professional development.