Credit Support Specialist

Exciting Opportunity as a Credit Support Specialist – Bristol Office

Join our dynamic team in Bristol as a Credit Support Specialist! This is a Bristol office based role, training will be in office for 3 months and then minimum of 1 day a week based in the office.

Key Purpose of the role:

• Production of invoice & Billing reports

• Primary responsibility for the processing of direct debits. This critical payment method allows Ayvens to manage and forecast cashflow as well as ensuring the collection of payments in line with customer expectations

• Ensures that Ayvens remains compliant issuing regulatory notices and statements to customers

• To ensure prompt query resolution to facilitate payment

• To assist with the prompt payment of outstanding invoices

Key Responsibilities

• Submission, management and processing of Direct Debit activity

• Provision of bespoke invoice and Billing reports in line with customer requirements to enable the consolidation of invoicing

• Compliant production and issue of Statutory Statements & Notices, specifically Annual Statements, Default notices, Notice of Sums in Arrears (NOSIA) & Subsequent Notice of Sums in Arrears (SNOSIA)

• Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email

• Dealing with/solving queries on invoices with both internal departments and external customers

• Deliver a high level of customer service

• Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit

• Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders

• Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change.

What We’re Looking For:

• Excellent communication skills: written, verbal, report writing and presenting • Excellent time management, planning, self-organisation skills and an attention for detail

• Highly numerate

• Proven experience of working under pressure within a process driven role focused on daily KPI’s

• Competent in Microsoft Office suite of applications e.g. Excel, Word

• Develops others by sharing own experience and expertise

• Strong background of delivering excellent customer service

• Identify and recognise knowledge of risk

• Experience in a previous Billing and/or Credit Control Role (desirable)

What We Offer:

• Competitive annual salary between £25,000 - £28,000, depending on experience.

• Generous contributory pension scheme.

• 25 days of holiday plus bank holidays.

• Volunteering days for charity work and CSR initiatives.

• Flexible working options.

• Study support for your professional development.