Client Account

Daily support for Client Managers in managing the client portfolio.
Opening CRM cases for client requests addressed to different departments (e.g. purchasing, remarketing, etc.);
Preparation and updating of commercial offers and contractual documentation.
Management of local and international tenders by issuing offers, centralizing them, and uploading them on the requested platforms within the agreed deadlines.
Entry and update of data in Miles, CRM/SF for clients in the portfolio of the Manager in the relevant area.
Support for invoicing / transmission of intermediary invoices and account statement files according to agreed flows with clients.
Management of the MyAyvens application to ensure account activation according to client requests.
Communication with internal departments (operations, legal, finance, etc.) to validate information and monitor the resolution of client requests.
Monitoring and reporting the status of deliveries, implementations, returns, and other commercial activities involving client portfolio management.
Ensuring compliance with commitments made to clients.
Participation in the preparation of presentations, reports, and commercial analyses for internal and external meetings.
Archiving and management of commercial documents according to internal procedures.
Professional communication with clients upon request and on behalf of the Account Manager.