Client Account

•    Daily support for Client Managers in managing the client portfolio.
•    Opening CRM cases for client requests addressed to different departments (e.g. purchasing, remarketing, etc.);
•    Preparation and updating of commercial offers and contractual documentation.
•    Management of local and international tenders by issuing offers, centralizing them, and uploading them on the requested platforms within the agreed deadlines.
•    Entry and update of data in Miles, CRM/SF for clients in the portfolio of the Manager in the relevant area.
•    Support for invoicing / transmission of intermediary invoices and account statement files according to agreed flows with clients.
•    Management of the MyAyvens application to ensure account activation according to client requests.
•    Communication with internal departments (operations, legal, finance, etc.) to validate information and monitor the resolution of client requests.
•    Monitoring and reporting the status of deliveries, implementations, returns, and other commercial activities involving client portfolio management.
•    Ensuring compliance with commitments made to clients.
•    Participation in the preparation of presentations, reports, and commercial analyses for internal and external meetings.
•    Archiving and management of commercial documents according to internal procedures.
•    Professional communication with clients upon request and on behalf of the Regional Manager.