Customer Services Executive

We are looking for a customer service executive who can join us in carrying out active management of customer contracts, to be able to manage contract lifecycle queries and end of contract processes.

This is an office based role and you must be able to commute to the Slough office (SL1 4AA) 5 days a week

Key Purpose

• Provide clear and accurate service and support to our customers 

• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution 

• Deliver a professional and engaging ‘front of house’ service to our customers and external contacts 

Summary of Responsibilities

• Deal with incoming calls and emails from drivers, fleet contacts or Franchisee partners 

• Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution 

• Provide timely and accurate information to our customers to minimise queries and complaints 

• Deliver client specific tasks and processes within agreed SLAs 

• Utilise all tools & systems provided by LeasePlan and its suppliers 

• Build rapport and confidence within our customer base 

Skills, Experience & Background 

• Educated to A-level standard or equivalent 

• Excellent command of spoken English to enable telephone communication with customers 

• Good command written English to enable email communication with customers 

• Customer facing experience  

• Ability to deal calmly and professionally with customers on the telephone 

• Strong work ethic 

• Ability to show empathy and support to customers 

• Resilience 

What we can offer …

Salary range £24,297 standard base salary
Generous contributory pension scheme 
25* days holiday, in addition to bank holidays 
Volunteering days to assist in charity work

Sustainability Initiatives 
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme 
EV charging points, bike storage, shower & changing facilities and car parking