Technical Specialist

IF YOU HAVE

Exceptional Lithuanian language knowledge as well as fluency in English
Min 3 years of experience in similar automotive customer service or technical support role
A "trouble-shooter" mindset with strong problem-solving and analytical skills
Strong communication and interpersonal skills, with the ability to build positive relationships internally and externally
Proven organizational skills and attention to detail
Proactive and collaborative mindset, with a passion for driving results and having "can do" attitude

WE TRUST YOU WILL BE ABLE TO

Provide technical advice and resolve customer inquiries via phone and email regarding damages, repairs, maintenance, tires, insurance cases
Administer and manage replacement car arrangements and special agreements
Oversee invoicing, crediting, and expense management for service work
Handle critical customer issues and discrepancies
Build strong relationships with repair shops and car dealers for client benefits
Collaborate with Sales and Customer Service for seamless client experience
Negotiate service agreements and manage supplier communications
Prioritize tasks to ensure operational excellence and contribute to Ayvens' success

WE ARE OFFERING

Health and critical illness insurance
Multiple compensations to support your wellbeing activities as well as family events
Additional paid days off due to your seniority and healthcare needs
Being part of dynamic, international team where your commitment and ideas are appreciated
Supportive and inclusive work environment which encourages your growth and development
Salary range for the position 2500-2800 EUR gross (before taxes)

Location: Eitminų g. 3, LT-12113 Vilnius