Customer Service Advisor (Fleet Care)

Exciting Opportunity as a Customer Service Advisor (Fleet Care) – Bristol Office

Join our dynamic team in Bristol as a Customer Service Advisor! This role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.

Key Responsibilities:

• Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience

• Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role

• To work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs

• Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements

• Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)

• Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across ALD’s full product portfolio

• Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.

• Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.

What We’re Looking For:

• Excellent communication skills: written, verbal, report writing and presenting

• Excellent time management, planning, organisational skills

• Self-motivated

• Highly competent in Microsoft

• Develops others by sharing own experience and expertise

• Previous experience within a Customer Service environment

What We Offer:

• Annual salary - £24,555

• Generous contributory pension scheme.

• 25 days of holiday plus bank holidays.

• Volunteering days for charity work and CSR initiatives.

• Flexible working options.

• Study support for your professional development.