Mobility Business Partner (Implant)

Your responsibilities

The Mobility Business Partner (implant) serves as the primary on-site point of contact (SPOC) for their dedicated client, with a key focus on elevating the customer and driver experience to the highest level.

This role involves direct interaction with stakeholders and drivers, playing a crucial part in supporting the business of the client, the mobility of the drivers, and the strategy of Ayvens in building long-lasting relationship with our clients.

Essential Responsibilities

This role demands a blend of direct interaction, operational efficiency, customer service, and proactive commercial engagement. Key responsibilities include:

• Direct Interaction & Customer Support: Serving as the first point of contact for the client, directly addressing and resolving operational inquiries from both drivers and fleet managers.
• Fleet Management Execution: Accurately and promptly performing various fleet management tasks, such as data management, contract administration, and reporting.
• Advisory Role: Providing expert advice and developing proposals to enhance operational fleet management.
• Relationship Management: Cultivating and maintaining strong customer relationships through consistent follow-ups and ensuring customer satisfaction.
• Proactive Communication & Analysis: Proactively communicating fleet performance and providing in-depth analysis regarding fleet efficiency, identifying opportunities for upselling services.
• Account Manager Collaboration: Working proactively with the Account Manager to optimize tactical customer relationships.

Who are we looking for?

To excel in this role, the Mobility Business Partner should possess the following competencies:

• Proactivity: Taking initiative and anticipating needs and opportunities.
• Structured Approach: Organizing tasks and information logically and systematically.
• Sense of Priority: Effectively prioritizing tasks and managing time to meet deadlines.
• Customer-Oriented Service Excellence: A strong focus on meeting customer needs and expectations with a commitment to delivering high-quality service.
• Strong Communication Skills: Excellent verbal and written communication for effective interaction with diverse stakeholders.

Education and Experience

• Commercial Experience: Prior commercial experience, preferably within a services company, where commercial contacts, problem-solving, quality of service, and accuracy were key.
• Stakeholder Engagement: Proven ability to have in-depth discussions with high-level stakeholders.
• Presentation Skills: Demonstrated ability to create and deliver high-impact presentations.
• Technical Skills: Proficient knowledge of Salesforce and Excel.
• Languages: Fluency in Dutch (NL), French (FR), and English (ENGL) is required.

What do we offer?

Join Ayvens – Drive the Future of Mobility
At Ayvens, we’re turning mobility into more than just a destination — we’re making it a great experience. And to make that happen, we need people who make a difference.

We’re committed to helping our colleagues grow, thrive, and reach their full potential. That means:

• Providing extensive training opportunities
• Clear talent development plans
• Fair and competitive compensation
• You can count on a well-rounded benefits package, including a free medical care plan, pension scheme, meal and eco vouchers, and a flexible income plan.
• Healthy work-life balance
• Flexible working hours
• Possibility of homeworking several days a week
• Thorough onboarding process and performance feedback
• Opportunities for internal mobility

At Ayvens, we welcome fresh ideas, innovation, and open feedback. We’re building a culture where everyone has the space to be themselves and contribute to something bigger — the future of sustainable mobility.

We are Ayvens. We’re ready for what’s next.
Are you? Apply now and be part of the journey.