RMT Coordinator-1

The RMT Coordinator is an essential member as he/she will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers, answer inquiries regarding the requests for scheduled and non-scheduled technical repairs, maintenance and tyre replacement, handle complaints and resolve problems.

Responsibilities:
• Handle drivers’ requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines.
• Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings.
• Secure agreed prices with the vendor to ensure the client is aware of the repair total.
• Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles.
• Handle and resolve drivers’ complaints.
• Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed.
• Identify and escalate situations requiring attention.
• Communicate with colleagues and external partners to control direct / indirect costs.

• Drive continuous improvement and engage in action planning to improve operational effectiveness.

Qualifications and skills:

• University degree will be considered as an asset

• At least 2-3 years of experience in automotive markets

• Very good command of English language, both verbal and written

• Organizational skills

• Be able to work in teams

• Customer oriented