User & Application Support

We're on the hunt for a tech-savvy individual to join our team as a IT User & Application Support. As a key member of our IT department, you'll be responsible for providing top-notch support to our users, ensuring they have seamless experience with our applications and systems.

Responsibilities:

• Install, maintain and update laptops/mobiles according to company security standards and provide expert-level support
• Provide exceptional support to users via phone, email, chat, or in-person, resolving issues with applications, software, and hardware in a timely and professional manner
• Analyze and troubleshoot technical problems, identifying root causes and implementing effective solutions
• Create and deliver training sessions, documentation, and guides to educate users on new applications, features, and best practices
• Work closely with the development team to identify and report bugs, suggesting improvements and enhancements to our applications
• Stay up to date with industry trends, new technologies, and emerging best practices to ensure our support services remain cutting-edge
• Meet all agreed SLA’s and Key Performance Indicators (KPI’s)
• Monitoring the progress of global active tickets and working closely with expert teams to resolve them on time
• Manage access permissions, provide reporting / evidence periodically for audit and security teams
   

Qualifications:

• 2+ years’ experience in a similar IT support role, preferably in a fast-paced, dynamic environment
• Bachelor’s degree in computer science, Information Technology
• Strong technical background, with a focus on applications, software and hardware support
• You possess excellent communication and analytical skills, with the ability to break down complex technical concepts, think critically, and approach problems in a logical and methodical way
• Ability to work in a team environment, collaborating with stakeholders to achieve shared goals

• Experience in multiple operating systems (Windows, Mac, iOS, Android), applications (MSOffice, SQL, Power BI, Power Apps, Power Automate, etc.) and helpdesk software (Atlassian Jira)
• Strong knowledge of networking fundamentals
• Effective prioritization and time management skills, with the ability to manage multiple tasks and deadlines, and meet expectations in a fast-paced environment
• Fluency in the English language is a must