Marketing Customer Communications Specialist (12 month FTC)

We are seeking a Marketing Customer Communications Specialist (12 month FTC) to join our dynamic team, offering a salary of £25,000 - £32,000 (depending on experience) in a 12 month fixed-term contract role. In this role, you will:

• Manage the execution of customer communications across all channels (driver, client, and partner) while ensuring alignment with Ayvens' tone of voice.

• Maintain and enhance our communications library to support our customer service strategy and business objectives through regular review and improvement.

• Develop a deeper understanding of our customers by improving communications at all journey touchpoints in compliance with FCA regulations.

Key Accountabilities:

As a Marketing Customer Communications Specialist, you will:

• Write and amend transactional message content for customers, collaborating closely with process owners and subject matter experts.

• Oversee the end-to-end process of executing customer communications, ensuring full sign-off and distribution in partnership with customer data colleagues.

• Maintain the communications library for all communications and templates, regularly reviewing them with business owners in line with company policy.

• Drive improvements in communications by transitioning to digital formats, including email communications and website updates, in collaboration with the digital marketing team.

• Support the business with ad hoc requests for external communications and amendments.

• Serve as the point of contact for tone of voice and brand guidelines across the business.

Competencies:

To succeed in this role, you should possess:

• Strong written communication skills and copywriting expertise.

• Excellent organisational skills and project management capabilities.

• Strong interpersonal skills with the ability to engage stakeholders at all levels.

• The ability to thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously while meeting tight deadlines.

Skills and Experience Required/Desirable:

• Working knowledge of core Microsoft applications (Word, Excel, MS Teams).

• Familiarity with Adobe software.

• Previous experience in the leasing business (preferably with ALD or LeasePlan) is desirable.

• Knowledge of regulated financial services is a plus.

• Experience in a communications or marketing role is preferred.

• A-level English or equivalent education is desirable.

Ayvens Values:

At Ayvens, we value:

• Collaboration: Focusing energy and talent on collective success.

• Curiosity: Proposing new ideas and contributing to the change process.

• Authenticity: Acting ethically and with courage.

• Commitment: Engaging and demonstrating consideration for others.

Why Join Us?

At Ayvens, we believe in fostering a culture of innovation and collaboration. If you are passionate about customer communications and want to make a meaningful impact, we would love to hear from you!