Order Team Executive

We are looking for an Order Team Executive who can join us.

This is an office based role with a requirement to be in the Bristol office. After probation there is then the option for working from home days with a requirement to be in the Slough office a minimum of 3 days per week.

Key Purpose

• Manage the timely progression of orders with the dealer network, ensure dealer notes are acknowledged and tasks are actioned.

• Manage customer queries/requests and complaints through both cases and telephone calls to a successful and timely resolution. Use the GOCM to manage cases from customers and keep regular updates on cases, escalate cases that are out of SLA for support to get resolved.

• Engage in the team buzz and team meetings, share best practice and knowledge with the team, and look for ways to improve the day-to-day operation for the team and for our customers and be a positive member of the team with a can-do attitude.

Summary of Responsibilities

•Complete order/cases/note tasks daily, work with the team seniors to move aged orders/cases/notes forward and raise escalations.

• Provide timely and accurate information to our customers to minimise queries and complaints

• Liaise with dealer network and manufacturer on a regular basis to ensure good working relationships

• Deliver client specific tasks for projects that need managing or when there are sensitive accounts that need hand holding

• Utilise all tools & systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk

• Build rapport and confidence within our customer and supplier base

• Look for better ways of doing things to improve efficiency and customer service, get involved and be engaged

Skills, Experience & Background 

• Experience of working in an administrative environment where preparation, planning and organisation is evident.

• Excellent command of spoken English to enable telephone communications with customers and suppliers

• Good command of written English to enable email communication with customers and suppliers

• IT and systems understanding

• Strong work ethic with the ability to show empathy and support the customer

• Ability to deal calmly and professionally with customers and other stake holders within the business

What we can offer …

Salary £24,555
Generous contributory pension scheme 
25* days holiday, in addition to bank holidays 
Volunteering days to assist in charity work

Sustainability Initiatives 
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme 
Free breakfast / fruit 
EV charging points, bike storage, shower & changing facilities and car parking
Progressive / collaborative culture