Fleet Operations Manager (Engineer)

We are looking for a Critical Operations Manager who can join us at Ayvens.

Key Purpose

• Support the Mission Critical Team to effectively manage the Maintained Fleet delivering excellent customer outcomes & value creation

• Act to support the customer and Ayvens with complex technical issues driving and supporting a acceptable resolution for all

• Conduct Technical Inspections and produce reports to support findings and make recommendations

• Maintain the highest degree of technical knowledge to support brilliant outcomes

• Act as a point of technical support

• Act a point of escalation and drive customer focused resolutions

Summary of Responsibilities

• Proactively manage diary to drive effective and efficient resolution to issues

• Act as a point of contact for internal and external customers and explain complex technical issues in a digestible way

• Conduct onsite visits undertaking technical inspections and garage audits, producing reports in the outcomes

• Review supplier and ensure adherence to Ayvens standards

• Complete adhoc quality inspections as required

• Produce monthly activity and savings reports

• Support adhoc project as required

• Support the relationship with key SMR suppliers by managing queries and escalations

• Take a proactive approach to enquires by telephone and email, keeping parties informed of follow up activity and anticipating the next steps.

• Provide technical support and guidance aligned with your skills and qualifications to internal and external customers

• Manage cases with cost control and customer as a balanced focused, proactively seek to refer for goodwill and warranty consideration

• Proactively seek to minimise downtime for all customers through effective supplier management & great communications,

• Undertake development work to systems and processes to support continuous improvement

• Produce simple reports as required to support decision making

Skills, Experience & Background 

• IMI Level 4 Technician or equivalent & IMI level 4 Repair of Electric & Hybrid Vehicles

• Experience in proactive Fleet Management

• Knowledge and experience of the Service, Maintenance and Repair from an OEM, Dealership or Independent perspective

• Understanding of OEM Warranty Policies

• Exceptional technical knowledge with a keen interest in new technology

• Proven ability to resolve complex queries with multiple stakeholders

• Evidence of strong communication skills with the ability to influence others

• Experienced at producing reports for Technical Inspections

What we can offer …

Salary range £40 - £45k
Generous contributory pension scheme 
25* days holiday, in addition to bank holidays 
Volunteering days to assist in charity work

Sustainability Initiatives 
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme 
EV charging points, bike storage, shower & changing facilities and car parking
Progressive / collaborative culture