Customer Service Executive (Salary Sacrifice Team)

We have a 12 month fixed term contract opportunity within our Specialist Corporate Salary Sacrifice customer services team in Slough.

Salary Sacrifice is one of our Key commercial pillars for our organisation so an exciting time to join the team to support the growth in our portfolio.

Salary will be £24,297 per annum for this role.

The successful candidate will need to be able to commute to the Slough office 5 days per week.

Key Accountabilities:

• Take ownership of Fleet Manager enquiries from a key account, resolving issues where possible or liaising with your team and other departments to provide good outcomes for our customers
• Build rapport and confidence with the key account contact
• Provide updates and timelines on queries and complaints within the contracted SLAs agreed
• Be the face of Customer Services on weekly client calls.
• Own business processes and updated in line with audit requirements
• Look for better ways of doing things to improve efficiency and customer outcomes
• Being agile and adapting to the changing demands of our customers

Required knowledge & experience:

• Experience of key account customer service or Fleet Management support
• An ability to build strong relationships with customers
• Being adaptable to the changing demands of customers
• Self-motivated and proactive
• Experience of working in fleet management, customer service, understanding the importance of teamwork in a customer and goal focussed environment.
• Experience in dealing with customers in a front-line environment and/or ability and willingness to learn at a fast pace.
• Can multi-task, and have excellent time management and organisational skills
• Demonstrate integrity and honesty in all business activity