How to successfully onboard a new fleet & mobility provider

October 28, 2020

As your fleet & mobility requirements evolve over time, it makes sense to reassess your fleet operations. You may even identify the need to change to a new fleet & mobility provider who can support your organisation more effectively. The current COVID-19 crisis is just one example of disruption that can affect your needs. Misalignment in the customer/supplier relationship and gaps in the company car policy can also arise due to the ever-tighter regulations aimed at driving the transition to emission-free mobility. But bringing a new supplier on board can be a surprisingly complex and lengthy process, especially in the case of large fleet organisations.

Drawing on our extensive experience of implementing countless international company car fleets, both across Europe and globally, we have put together a six-step plan to help you successfully transition to a new fleet & mobility provider.

Switching to a new international fleet supplier can be complicated, expensive and often stressful. The primary goal is to ensure a seamless transition, including legacy fleet management. LeasePlan’s six steps for a smoother and more effective supplier onboarding process are:

  • Initiation and planning
  • Data gathering and analysis
  • Building the programme
  • Testing
  • Execution
  • Monitoring and control

To read the six-step implementation plan in more detail, which includes key success factors and answers to the most common questions, click below to access the paper: "How to successfully onboard a new fleet & mobility provider".

Download white paper

Planning, priorities and a phased approach

The implementation process lays the foundations for the long-term success of the partnership between your own organisation and your fleet & mobility provider. Therefore, it is vital that the processes, approaches and methodologies employed are efficient, well-structured and well-planned, with all those affected by the transition supporting the business case for change.

Although every implementation will have the same underlying objective of improving efficiency through harmonisation and standardisation, the priorities for achieving that objective will vary greatly from one fleet to another. The key to success lies in working together to build knowledge and share experience and understanding. The priorities should be defined at a detailed level, including consideration of how those priorities may be influenced or impacted by other factors. This will enable obstacles to be overcome quickly and preferably avoided.

The differences in priorities and local situations mean that, in the case of an international implementation, it is usually best to switch to the new fleet & mobility provider in phases, starting with the frontrunning countries. The lessons learned and best practices can then be shared with the countries that are implemented later.

Are you reassessing your fleet operations and want to know more?

LeasePlan International’s dedicated implementation teams are on hand to guide our new customers through the transition period, including at local level to ensure that each country’s implementation objectives and priorities are achieved first time, on time. Contact us for advice on the best transition strategy in all your markets. We’re happy to answer any questions you might have!


Author: Ian Smyth

Global Head of Implementation