Frequently asked questions

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Arrow downHow do I report damage/accident?

Reporting damage / accident If your lease car is damaged or you were in an accident, you need to report it to LeasePlan within 48 hours. You can easily report damage by calling LeasePlan Customer Support Team at 1860 500 5050 or emailing at customercare@leaseplan.com

LP Assist If your vehicle is immobile, please call us on LeasePlan Assist - 24 hour Breakdown Assistance on 1800 103 3131, so that your vehicle can be towed to the nearest LeasePlan Designated workshop. LeasePlan Assist - 24 hour Breakdown Assistance Service is available only if your company has contracted for it.** 

Damage by an unknown counterparty** In case of any third party injury, property damage or a major damage to your vehicle, please file an FIR immediately at the nearest Police Station and inform LeasePlan. As far as possible, mention the correct registration numbers of the involved vehicles and a clear description of accident/damages in the FIR. All matters relating to legal proceedings, filing of FIR, third party liabilities, etc. will need to be handled directly by you/your company. 

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Arrow downWhat if I need immediate assistance?

Is your car too damaged to drive? Please call LP Assist, our 24 hour Breakdown Assistance on 1800 103 3131, so that your vehicle can be towed to the nearest LeasePlan Designated workshop. LeasePlan Assist Service is available only if your company has contracted for it.

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