LeasePlan is there for you!

COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

Vehicle service requests

If you have critical mobility needs such as accident management, vehicle breakdown, please contact us via the usual channels

Email: customercare@leaseplan.com Phone: 1860 500 5050 | 1860 419 5050

*LP Assist | 24X7 Breakdown Assistance | 1800 103 3131 *Applicable if service has been contracted

Many workshops and garages are either working on limited capacity or are being asked to close, so we will be processing only critical requests at this time.

Connect to Service Direct

Latest information

If there are changes in our services, you can find the latest updates here.

Damage repair As many workshops and garages are either working on limited capacity or are being asked to close, we will be unable to process non-critical requests, such as cosmetic/minor damage repairs, regular/periodic servicing or non-critical maintenance repairs. For any critical service request (e.g. accident management, breakdown assistance, etc.), we can be contacted via the usual channels: Email: customercare@leaseplan.com Phone: 1860 500 5050 | 1860 419 5050 \*LP Assist | 24X7 Breakdown Assistance: 1800 103 3131 \* Applicable if service has been contracted for Delivery of new vehicles Given the lockdown and unprecedented supply chain issues, and impact on other ancillary services, please also expect delays in deliveries of new cars, in providing new car quotations or processing new orders. Our team will be reaching out directly to the affected users to update them.Maintenance As many workshops and garages are either working on limited capacity or are being asked to close, we will be unable to process non-critical requests, such as cosmetic/minor damage repairs, regular/periodic servicing or non-critical maintenance repairs. For any critical service request (e.g. accident management, breakdown assistance, etc.), we can be contacted via the usual channels: Email: customercare@leaseplan.com Phone: 1860 500 5050 | 1860 419 5050 \*LP Assist | 24X7 Breakdown Assistance: 1800 103 3131 *\* Applicable if service has been contracted for* Breakdown assistance In case of vehicle breakdown, and if you have opted for LP Assist Service, we will try our best to support you. We can be contacted via the usual channels: Email: customercare@leaseplan.com Phone: 1860 500 5050 | 1860 419 5050 LP Assist | 24X7 Breakdown Assistance: 1800 103 3131

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.