As corporate leaders and employers, we have a lot to accomplish – profitability, customer satisfaction and growth – driven by people, process efficiencies and technology. All this, with the mission to keep the demand generation going. In our day-to-day operations, we discover areas which can either be leveraged or bridged to bring about a difference that sets us apart from other companies. These little pockets of undiscovered opportunities can give us those extra miles to become a better, stronger company.
For companies with large field forces handling sales, customer service or operations, being closer to the customer is what drives their business. For decades, companies have found their own ways and means to take their teams (plus, products or services) to the customer. Whether it was by way of public transport or even a charge-per-kilometre for employees’ own vehicle usage, companies have put in place mobility systems to win new business or service their existing customers. In cases where employee mobility is critical to business, companies even procure their own fleets of vehicles to ensure their objectives are met.
Managing all this requires strong administrative teams to ensure that the mobility system works like a charm. However, this is easier said as the problems associated with these systems would be quite a few and frequent. Some of these could be taking away precious time and energy out of your teams.