Frequently asked questions

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Arrow downWhy must a CVR Test be carried out on a 1 year old vehicle?

All commercial vehicles in Ireland must undergo CVR test annually irrespective of the age of the vehicle.

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Arrow downWhat should I do if I realise I won't be able to attend a booked test?

A missed appointment might incur charges. Please contact LeasePlan as soon as you realise that you will not be able to attend an arranged test. The CVR Test will be cancelled and re-booked.

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Arrow downDo I need to contact LeasePlan to arrange service or repairs for my car?

Yes, it is important to contact LeasePlan for all maintenance and repairs (other than tyres). This ensures that the appropriate workshop is selected and that repairs are carried out satisfactorily. You can learn more about maintenance and repair on our .

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Arrow downMy CVRT test has just been completed. When will I receive the new disc?

The CRW certificates are issued by the Road Safety Authority automatically once your vehicle passes its test. The disc will normally be sent to you within 5 working days of the test passed date. If you have not received your CVRT disc as yet please email roadtax@leaseplan.ie for further information.

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Arrow downDo I have to take the maintenance package?

In some instances, LeasePlan can facilitate a Finance only package.

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Arrow downWhat happens if my car needs repairing?

Contact LeasePlan and wewill discuss garage options with you. You will then bedirected to our nearest Approved Repairer who willdeliver you fast, efficient, quality repairs.

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Arrow downIs my vehicle due a service?

Please contact LeasePlan on 01 2407600 with your current odometer reading and we will be pleased to advise you.

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Arrow downWhy are we being charged for tyres if its in the contract?

Tyres are covered in the contract as part of the normal wear and tear. Any damage done outside of routine maintenance is recharged back to client. We only charge for the unused part of the tyre. ie due to be changed at 2mm, damaged at 5mm we charge for the unused 3mm.

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Arrow downWho is responsible to keep my vehicle roadworthy?

The 2013 Road Safety Act stipulates that it is the full responsibility of the driver that his vehicle is roadworthy and compliant at all times.

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Arrow downWhere can I get my vehicle serviced?

LeasePlan have an extensive list of suppliers based throughout Ireland. LeasePlan will ensure that the most convenient supplier is used when organising the vehicles service. Call our Driver Hotline on +353 1 2407650 and select option 4 to speak to our Service Department.

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Call us on +353-1-2407650

Our team are available to talk with you during office hours, and for out of hours emergencies.

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Email customer.care@leaseplan.ie

Send us an email and we will do our utmost to get back to you as soon as possible.

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