Frontline Specialist

Job Description

To be a key day to day Operational contact for drivers within the Department. To provide a high standard of customer service. The Frontline Specialist position will provide front line support for all driver and client related queries. The successful applicant will be part of the Frontline Team within the Client Services Department. They will look after all day-to-day enquiries and administration, while working closely with their fellow team and department members.

Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior customer service experience is desirable.

At LeasePlan our focus is not only on vehicles, our focus is on the driver. Just as we maintain vehicles we aim to maintain the best possible service and experience for the driver. It was with this in mind that we created the Frontline Team of Specialists available to respond to any administrative query in a timely and efficient manner.

Tasks


• Working as part of a team, efficiently and professionally process and log telephone and OCM case enquiries
• Direct vehicles into LeasePlan preferred supplier network for repairs
• To redirect enquiries received to relevant teams as required
• To undertake any reasonable role related duties which may be required from time to time by line manager
• Achieve team goals and to achieve individual targets as outlined by line manager.
• To help build long term proactive relationships with clients and drivers by:
o Building client trust and confidence
o Continuing to build on LeasePlan’s professional image and maintain LeasePlan’s high standard of customer service
o Increasing customer survey ratings
• To undertake any reasonable role related duties which may be required from time to time by line manager
• Recommending vehicles and arranging test drives
• Processing quotations/ orders for new vehicles
• Processing of other driver related tasks (fuel cards, tax discs etc)
• Complaints handling
• Managing fluctuating workloads
• General administration
• Adhoc projects: To work with your Managers or colleagues to assist in any adhoc requests you are asked to do

Knowledge, Skills & Experience


• Pragmatic decision-maker with a good knowledge of the motor industry
• Good telephone communicator with both suppliers and customers
• High achievement & drive with a proven ability to deliver results
• Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
• Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.
• Motor/Fleet industry experience essential
• Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
• Must have strong attention to detail and display a high level of accuracy
• Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook
• Good team player – must enjoy being part of, and actively participating in a team environment
• Good interpersonal skills and have an ability to build rapport with clients and drivers
• Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required
• Good time management skills, managing fluctuating workloads & organistation and prioiritisation of daily tasks
• The ability to see issues through to completion and work to deadlines
• Appropriate follow-up on client deliverables
• Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved
• Adopt a professional approach in all dealing, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Department

To Apply


Please send a cover letter and an up to date CV to hr@leaseplan.ie

Account Manager

Job Purpose

LeasePlan Fleet Management is Ireland’s largest vehicle solutions provider, with a fleet in excess of more than 20,000 Vehicles. We pride ourselves on our customer-centricity, due to continued growth within our business, we are seeking to improve our efficiency and service quality while spending our time on activities that deliver real impact for the LeasePlan customer. We our seeking a creative and driven individual to help us to drive transformation and change within our business.
We have ambitious plans for 2019, 2020 and beyond and are seeking someone to work as an internal consultant, embedding themselves within our business and working with external consultants as necessary.
Responsibilities include:
• Leading the business transformation across LeasePlan Ireland, including technology, business change, process improvement and other project activities.
• Working across the business – including Sales, Account Management, Operations and other business functions to drive business change.
• Embedding continuous improvement within LeasePlan Ireland.
• Developing realistic and achievable project plans, reporting to senior management on progress, risks & issues as they arise.
• Create and present business cases to generate support for projects.
Essential Skills & Qualifications:
• Strong 3rd level educational qualifications
• You will have a minimum of 4 years’ experience in a consulting or business transformation role.
• Experience in planning, managing and delivering projects including all related project activities (e.g. communications, stakeholder management etc.).
• Interest in how technology can drive business.
• An understanding of business and operational challenges faced by Irish and multi-national organisations.
• Ability to balance multiple parallel projects working with a range of internal and external business stakeholder.
• Excellent people skills, able to communicate effectively and deal with the challenges of business change projects.
• Experience facilitating workshops across business units.
• Goal oriented with a strong delivery focus.
• Project management qualification and experience would be desirable
• You will have excellent MS Office skills, including MS Excel data analysis techniques and MS PowerPoint.
• Ideally interested in process improvement, LEAN or other similar methodologies.

To Apply


Please send a cover letter and an up to date CV to hr@leaseplan.ie

Purchasing Administrator- Temporary until 2020 

Job Purpose

Job Purpose
To become a key part of the Purchasing Administration Team providing administration support and back up to all team members in line with our detailed processes and procedures, ensuring vehicle orders are processed and delivered within the terms of both client and supplier SLA’s and KPI’s. Must be able to work in high pressured environment and attention to details is essential.

Tasks

• At all times promote the best image of LeasePlan through a professional manner and behavior and adhere to company policy and procedures.

• Answer telephone calls and assist in the management of the team inbox, ensuring an exceptional level of customer service is delivered through all communication channels.

• Manage vehicle order updates ensuring accurate recording of the data and proactively ensure progression of all orders.

• Ensure all internal and external customer enquiries are dealt with promptly and professionally.

• Communicate all relevant information to internal clients in a clear and understandable form.

• On receipt of registration details ensure the relevant details are recorded correctly on our systems. Orders must be checked against invoice to ensure pricing is correct and all requested dealer or retrofit items or graphics have been fitted or requested from additional supplier.

• Liaise with suppliers to ensure vehicles are delivered on time.

• On receipt of delivery confirmation from supplier, complete the delivery process by making the vehicle live and arrange collection of return vehicle or hire car and ensure fuel card is ordered.

• Ensure that all documentation is correctly stored.

• Provide administration support within the team.

• Undertake any reasonable operational duties which may be required from time to time.

• Achieve individual targets and team goals and objective.

• Manage invoice discrepancies and queries from suppliers and finance.

• Develop & maintain good working relationships with suppliers.• Develop & maintain good working relationships with suppliers.

Skills

• Excellent organizational and administration skills
• Excellent communication skills
• Ability to work under pressure and in a busy environment
• Experience with Microsoft Applications, mainly Excel
• Proactivity is essential
•First-Rate attention to detail

Please send a cover letter and an up to date CV to donna.higgins@leaseplan.ie