To be a key day to day Operational contact for drivers within the Department. To provide a high standard of customer service. The Frontline Specialist position will provide front line support for all driver and client related queries. The successful applicant will be part of the Frontline Team within the Client Services Department. They will look after all day-to-day enquiries and administration, while working closely with their fellow team and department members.

Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior customer service experience is desirable.

At LeasePlan our focus is not only on vehicles, our focus is on the driver. Just as we maintain vehicles we aim to maintain the best possible service and experience for the driver. It was with this in mind that we created the Frontline Team of Specialists available to respond to any administrative query in a timely and efficient manner.

Tasks
• Working as part of a team, efficiently and professionally process and log telephone and OCM case enquiries
• Direct vehicles into LeasePlan preferred supplier network for repairs
• To redirect enquiries received to relevant teams as required
• To undertake any reasonable role related duties which may be required from time to time by line manager
• Achieve team goals and to achieve individual targets as outlined by line manager.
• To help build long term proactive relationships with clients and drivers by:
o Building client trust and confidence
o Continuing to build on LeasePlan’s professional image and maintain LeasePlan’s high standard of customer service
o Increasing customer survey ratings
• To undertake any reasonable role related duties which may be required from time to time by line manager
• Recommending vehicles and arranging test drives
• Processing quotations/ orders for new vehicles
• Processing of other driver related tasks (fuel cards, tax discs etc)
• Complaints handling
• Managing fluctuating workloads
• General administration
• Adhoc projects: To work with your Managers or colleagues to assist in any adhoc requests you are asked to do

Knowledge, Skills & ExperienceKnowledge, Skills & Experience
• Pragmatic decision-maker with a good knowledge of the motor industry
• Good telephone communicator with both suppliers and customers
• High achievement & drive with a proven ability to deliver results• High achievement & drive with a proven ability to deliver results
• Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
• Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.
• Motor/Fleet industry experience essential
• Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
• Must have strong attention to detail and display a high level of accuracy
• Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook• Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook
• Good team player – must enjoy being part of, and actively participating in a team environment
• Good interpersonal skills and have an ability to build rapport with clients and drivers
• Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required• Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required
• Good time management skills, managing fluctuating workloads & organistation and prioiritisation of daily tasks• Good time management skills, managing fluctuating workloads & organistation and prioiritisation of daily tasks
• The ability to see issues through to completion and work to deadlines
• Appropriate follow-up on client deliverables
• Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved
• Adopt a professional approach in all dealing, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Department

To Apply
Please send a cover letter and an up to date CV to hr@leaseplan.ie

This role is office-based in Leopardstown, Dublin and is being offered on a full-time permanent basis.

Are you passionate about continuous improvement?
Do you enjoy delivering solutions that benefit customers and colleagues?
Are you a seasoned business analyst looking for your next challenge?

We’re looking for someone who is:

o Experienced in business analysis & change management;
o Comfortable being part of a small agile team running an end-to-end SDLC process;
o Technically proficient with a solid understanding of systems, databases, integrations, UI, etc;
o A flexible team player, ready to adapt and take on differing duties as/when the need arises;
o A great communicator, ready to facilitate workshops and manage stakeholders at multiple levels.

Who are we?
We are LeasePlan, one of the world's leading leasing and fleet management companies, with almost two million vehicles on the road in thirty countries. Fifty years’ experience in this industry has shaped us into a trusted partner for clients in the corporate, SME and private lease segments across all sectors. We’re the market leader in Ireland and our dedicated team in Dublin work tirelessly to provide best-in-class service to our customers and fleet drivers.

How could you help?
LeasePlan are always looking for opportunities to get better at what we do. That includes optimising business processes, adapting to new demands from customers, and striving to be more efficient. Your role would be to work with all parts of our organisation to understand business needs, identify issues and opportunities, define requirements, design solutions, then support build, testing and go-live.

At a global level, LeasePlan have also undertaken an ambitious digitalisation journey, and you would play a key role in delivering the Irish portion of multiple international projects on our future roadmap.

What are you going to do?

o Act as a bridge between the business and supporting departments;
o Work with multiple business teams to understand their business processes and needs;
o Analyse business needs and translate those into SMART requirements for technology solutions;
o Write clear user stories and acceptance criteria, then own those user stories in Jira;
o Help manage the product backlog and ensure effective delivery of working functionality.

What do you need to do the job?

o 4+ years working in a similar role.
o Bachelor’s or Master’s degree, preferably in business, information systems, computer science.
o Excellent working knowledge of IT systems and development processes.
o Ability to communicate well with and influence a variety of stakeholders.
o The confidence to speak up when something can be done better or smarter.
o The ability to accept compromises when necessary.
o Excellent problem solving skills.
o Ability to work on your own and deliver projects & ability to work within a team.
o An understanding of the fleet management business, or a similar financial/motor industry.
o Ability to interact with technical team and communicate technical information to stakeholders.
o Working experience with Agile methodologies and the Atlassian tools (Jira, Confluence).

To Apply

Please send a CV & detailed cover letter outlining relevant skills & experience to hr@leaseplan.ie.
This role will be advertised internal and externally.

Job Purpose:
To provide assistance to Credit controller and Financial controller reporting to Financial controller.

Key Accountabilities:

• Process and allocate receipts to sales ledger
• Management of outgoing invoices & statements
• Answer phone and email queries in a timely manner
• Resolve and expedite customer queries to facilitate payment
• Upload invoice / invoice files to customer portals
• Assist in collecting outstanding monies by appropriate means
• Liaise with relevant departments regarding collection activities
• Escalate unresolved issues to line manager within agreed parameters
• To undertake any reasonable role related duties which may be required from time to time by Line Manager

Knowledge, Skills & Experience:• Leaving cert standard (including English & Maths)
• Minimum 1/2 years relevant experience within customer service and accounts
• Experience in the Motor industry preferred but not essential
• Ability to prioritise and meet deadlines
• Presentable/professional approach
• Numerate & literate with excellent written and verbal communication skills
• Computer literate with strong Microsoft skills especially Excel
• Experience with accounting software desirable
• Strong negotiation skills
• Assertive but diplomatic
• Self-starter
Key Performance Indicators / Measures:
• Aged debtors listing

To Apply:

Please send a cover letter and an up to date CV to hr@leaseplan.ie