Job Description Summary
To work as part of the Operations Team to ensure the continuous mobility of our fleet. The control and authorisation of maintenance works in line with our detailed processes and procedures, the logistical co-ordination for works required between our clients and suppliers. The provision of technical assistance and support to our Clients, Drivers, Suppliers and internal personnel.
Tasks
•Working as part of a team, efficiently process high volumes of telephone enquiries. Daily authorisation of repairs, issuing approval numbers and agreeing SMR costs within agreed guidelines in order to minimise these costs.
•Organising the logistics around the CVRT test requirements
•Daily update of Database and correspondence
•Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets
•Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.
•Resolve quality issues as directed by line manager.
•Ensure all complaints/ communications are dealt with adhering to the correct policy and within agreed guidelines
•To undertake any reasonable role related duties which may be required from time to time by line manager.
•Achieve team goals and achieve individual targets as outlined by line manager.
•Required to work on a rotational basis to cover the departments hours of operation
Knowledge, Skills & Experience

•Experience within an authoritative position as Service manager / Advisor at a garage or vehicle manufacturer.
•Mechanical qualifications or equivalent.
•Excellent numeracy and literacy required
•Experience working in a corporate office environment and dealing with customers is advantageous
•Computer literate with excellent knowledge of Microsoft Office Systems (i.e. Word, Excel), Lotus Notes and garage systems desirable
•Pragmatic decision-maker with a good technical knowledge.
•High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.
•Good telephone communicator with both suppliers and customers.
•High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm.
•Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
•Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.
Please send a CV & detailed cover letter outlining relevant skills & experience to hr@leaseplan.ie

Job Description Summary
To provide a high standard of customer service support and fleet management consultation to a number of clients. This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings. They will play an important role within the team and provide support to their colleagues and the Client Services Manager to ensure team goals are achieved. They will report to the Client Services Manager.
Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior customer service experience and motor/fleet industry experience are essential.

Tasks & Responsibilities
To build long term proactive relationships with Customers by:
Building Customer trust and confidence
Increasing Customer survey ratings
Maximising profit opportunities
Upselling additional services, e.g. fuel, insurance
Improving renewal rates and where potential grow fleets
Regular client meetings and ensuring proper follow up from these meetings, including detailed minutes and swift follow up of action points
Continuing to build on LeasePlan’s professional image and maintain LeasePlan’s high standard of customer service

To ensure the highest level of customer service in relation to:

Proactive advice and consultation given to customers and or drivers
Client Retention
Making car policy & cost saving recommendations to customers
Quotations being supplied with maximum accuracy and efficiency
Orders and enquiries managed efficiently
Management of customer reporting by utilising LeasePlan’s standard/harmonised reports and templates
Professional response to customer queries
Processing a number of administration tasks and other driver related tasks
Managing fluctuating workloads
Assisting with new business implementations
Dealing with LP Group requests
Working closely with the Finance Department with regard to credit approvals, invoice queries and debtor management
Identifying growth opportunities with existing clients
To ensure processes and procedures are adhered to as outlined in training or any subsequent communications

Contributing to the success of the Account Management Team and LeasePlan by:

Maintaining a positive approach and attitude to all aspects of work
Working as part of a team, i.e sharing best practices and providing support to colleagues
Working closely with colleagues within team and across the business towards achieving objectives
Ensuring that all individual and team targets are achieved
Attending, contributing to and actioning issues at team and dept meetings
Buy in to and contribute to any dept or change projects
Knowledge, Skills & Experience
Motor/Fleet industry experience essential
High level of attention to detail
Creative thinker with ability to identify and implement improvements
Computer literate with an excellent knowledge of Microsoft Word, Excel & Powerpoint
The ability to see issues through to completion and work to deadlines
The ability to think, act and make decisions under pressure
Clear organisation and prioritisation of your daily tasks, while also ensuring team work is also completed
Appropriate follow-up on client deliverables
To ensure appropriate time is given and all tasks are completed as requested
Team player able to work with others both in the dept and across the business achieving shared commitment to solutions goals and plans
Customer driven with the ability to deal and build relationships with individuals at all levels of the business, and to be seen as approachable and willing to get involved.
Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Client Services Department

To apply please send a cover letter and up to date CV to hr@leaseplan.ie