Frontline Specialist

Job Description

To be a key day to day Operational contact for drivers within the Department. To provide a high standard of customer service. The Frontline Specialist position will provide front line support for all driver and client related queries. The successful applicant will be part of the Frontline Team within the Client Services Department. They will look after all day-to-day enquiries and administration, while working closely with their fellow team and department members.

Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior customer service experience is desirable.

At LeasePlan our focus is not only on vehicles, our focus is on the driver. Just as we maintain vehicles we aim to maintain the best possible service and experience for the driver. It was with this in mind that we created the Frontline Team of Specialists available to respond to any administrative query in a timely and efficient manner.

Tasks:

Knowledge, Skills & Experience:

Pragmatic decision-maker with a good knowledge of the motor industry
• Good telephone communicator with both suppliers and customers
• High achievement & drive with a proven ability to deliver results
• Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
• Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.
• Motor/Fleet industry experience desirable but not essential
• Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
• Must have strong attention to detail and display a high level of accuracy
• Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook
• Good team player – must enjoy being part of, and actively participating in a team environment
• Good interpersonal skills and have an ability to build rapport with clients and drivers
• Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required
• Good time management skills, managing fluctuating workloads & organistation and prioiritisation of daily tasks
• The ability to see issues through to completion and work to deadlines
• Appropriate follow-up on client deliverables
• Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved
• Adopt a professional approach in all dealing, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Department

To Apply:

Please send a cover letter and an up to date CV to hr@leaseplan.ie

Road Tax- Shared Services Administrator

Job Description

To manage road tax renewals & compliance for LeasePlan’s fleet of 20,000 vehicles. To provide a high standard of customer service to internal customers & external clients. The administrator will be responsible for ensuring our processes are managed in a robust & effective manner to maintain compliance.

Applicants must be highly motivated self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior administrative experience is desirable. A driver’s license & own transport would be an advantage.

Tasks:
• Manage the road tax process end to end, ensuring all new vehicles are taxed once registered & that any renewals are processed ahead of the road tax expiring
• Manage requests for replacement road tax & CVRT discs
• Develop a working relationship with the Motor Tax Office to facilitate the smooth running of our processes
• Take documentation requiring signature to the Gardai for completion
• Provide supporting documentation to clients & drivers as required
• Provide general administrative support to the wider team as required
• Working as part of a team, efficiently and professionally process and log telephone and email cenquiries
• To undertake any reasonable role related duties which may be required from time to time by line manager
• Achieve team goals and to achieve individual targets as outlined by line manager.
• To help build long term proactive relationships with clients and drivers by:
o Building client trust and confidence
o Continuing to build on LeasePlan’s professional image and maintain LeasePlan’s high standard of customer service
o Increasing customer survey ratings
• To undertake any reasonable role related duties which may be required from time to time by line manager
• Managing fluctuating workloads
• General administration
• Adhoc projects: To work with your Managers or colleagues to assist in any adhoc requests you are asked to do

Knowledge, Skills & Experience:

• Good telephone communicator with both suppliers and customers
• Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
• Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.
• Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
• Must have strong attention to detail and display a high level of accuracy
• Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook
• Good team player – must enjoy being part of, and actively participating in a team environment
• Good interpersonal skills and have an ability to build rapport with clients and drivers
• Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required
• Good time management skills, managing fluctuating workloads & organistation and prioiritisation of daily tasks
• The ability to see issues through to completion and work to deadlines
• Appropriate follow-up on client deliverables
• Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved
• Adopt a professional approach in all dealing, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Department

To Apply:
Please send a cover letter and an up to date CV to hr@leaseplan.ie

Sales Support Executive

Job Description

The role is to provide an administration, support & managing function to the sales team to help maximise new business sales & retention. The applicant will also help increase the number of New Business Applications by proactively managing Credit Approvals & the renewals cycle, and increase productivity with an efficient order process. The applicant will work at enhancing the current relationships with our alliances and our internal sales teams to ensure that they are actively utilising our support so allowing them to seek more new business.
The applicant will have excellent interpersonal skills, an engaging phone manner and exceptional attention to detail.

Tasks & Responsibilities:

At all times promote the best image of LeasePlan through a professional manner and behaviour and adhere to company policy and procedures
• Provide administration support and back up to all team members in line with our detailed processes and procedures
• Managing incoming queries through multiple sales inboxes
• Answer telephone calls ensuring an exceptional level of customer service is delivered through all communication channels.
• Processing quotations/orders for new vehicles
• Dealing with all documentation and ensuring its accuracy
• Dealing with Credit Approvals
• Contract administration
• Providing sales support to our alliances/partners/Introducers
• Assisting with Telemarketing
• Support our introducers both on a day to day level and with ongoing training, both onsite & offsite as required to enhance the process & maximise their sales activity time
• Achieve individual targets and team goals and objectives
• Take ownership of our CRM data and proper utilisation & administration
• Ensure compliance with LeasePlan policies & local legal requirements throughout the sales process
• Undertake any other duties which may be required from time to time

To Apply:

Please send a cover letter and an up to date CV to hr@leaseplan.ie