Current Vacancies

Technical Service Manager

Job Purpose

To work as part of the Operations Team to ensure the continuous mobility of our fleet. The control and authorisation of maintenance works in line with our detailed processes and procedures, the logistical co-ordination for works required between our clients and suppliers. The provision of technical assistance and support to our Clients, Drivers, Suppliers and internal personnel.

Tasks

·Working as part of a team, efficiently process high volumes of telephone enquiries. Daily authorisation of repairs, issuing approval numbers and agreeing SMR costs within agreed guidelines in order to minimise these costs.

·Organising the logistics around the CVRT test requirements

·Daily update of Database and correspondence

·Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets

·Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.

·Resolve quality issues as directed by line manager.

·Ensure all complaints/ communications are dealt with adhering to the correct policy and within agreed guidelines

·To undertake any reasonable role related duties which may be required from time to time by line manager.

·Achieve team goals and achieve individual targets as outlined by line manager.

·Required to work on a rotational basis to cover the departments hours of operation

Knowledge, Skills & Experience

·Experience within an authoritative position as Service manager / Advisor at a garage or vehicle manufacturer.

·Mechanical qualifications or equivalent.

·Excellent numeracy and literacy required

·Experience working in a corporate office environment and dealing with customers is advantageous

·Computer literate with excellent knowledge of Microsoft Office Systems (i.e. Outlook, Word, Excel) and garage systems desirable

·Pragmatic decision-maker with a good technical knowledge.

·High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.

·Good telephone communicator with both suppliers and customers.

·High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm.·High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm.

·Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.

Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time

To Apply
Please send a CV & detailed cover letter outlining relevant skills & experience to hr@leaseplan.ie

IT Business Analyst

 

This role is office-based in Leopardstown, Dublin and is being offered on a full-time permanent basis.

Are you passionate about continuous improvement?
Do you enjoy delivering solutions that benefit customers and colleagues?
Are you a seasoned business analyst looking for your next challenge?

We’re looking for someone who is:

o Experienced in business analysis & change management;
o Comfortable being part of a small agile team running an end-to-end SDLC process;
o Technically proficient with a solid understanding of systems, databases, integrations, UI, etc;
o A flexible team player, ready to adapt and take on differing duties as/when the need arises;
o A great communicator, ready to facilitate workshops and manage stakeholders at multiple levels.

Who are we?
We are LeasePlan, one of the world's leading leasing and fleet management companies, with almost two million vehicles on the road in thirty countries. Fifty years’ experience in this industry has shaped us into a trusted partner for clients in the corporate, SME and private lease segments across all sectors. We’re the market leader in Ireland and our dedicated team in Dublin work tirelessly to provide best-in-class service to our customers and fleet drivers.

How could you help?
LeasePlan are always looking for opportunities to get better at what we do. That includes optimising business processes, adapting to new demands from customers, and striving to be more efficient. Your role would be to work with all parts of our organisation to understand business needs, identify issues and opportunities, define requirements, design solutions, then support build, testing and go-live.

At a global level, LeasePlan have also undertaken an ambitious digitalisation journey, and you would play a key role in delivering the Irish portion of multiple international projects on our future roadmap.

What are you going to do?

o Act as a bridge between the business and supporting departments;
o Work with multiple business teams to understand their business processes and needs;
o Analyse business needs and translate those into SMART requirements for technology solutions;
o Write clear user stories and acceptance criteria, then own those user stories in Jira;
o Help manage the product backlog and ensure effective delivery of working functionality.

What do you need to do the job?

o 4+ years working in a similar role.
o Bachelor’s or Master’s degree, preferably in business, information systems, computer science.
o Excellent working knowledge of IT systems and development processes.
o Ability to communicate well with and influence a variety of stakeholders.
o The confidence to speak up when something can be done better or smarter.
o The ability to accept compromises when necessary.
o Excellent problem solving skills.
o Ability to work on your own and deliver projects & ability to work within a team.
o An understanding of the fleet management business, or a similar financial/motor industry.
o Ability to interact with technical team and communicate technical information to stakeholders.
o Working experience with Agile methodologies and the Atlassian tools (Jira, Confluence).

To Apply

Please send a CV & detailed cover letter outlining relevant skills & experience to hr@leaseplan.ie.
This role will be advertised internal and externally.