Job Purpose
To become a key part of the Purchasing/Driver Support Team providing administration support and back up to all team members in line with our detailed processes and procedures, ensuring vehicle orders are processed and delivered within the terms of both client and supplier S.L.A’s. Must be able to work in high pressured environment and attention to details is essential.

Tasks

• At all times promote the best image of LeasePlan through a professional manner and behavior and adhere to company policy and procedures.
• Answer telephone calls and assist in the management of the team inbox, ensuring an exceptional level of customer service is delivered through all communication channels.
• Manage vehicle order updates ensuring accurate recording of the data and proactively ensure progression of all orders.
• Ensure all internal and external customer enquiries are dealt with promptly and professionally.
• Communicate all relevant information to clients and account managers in a clear and understandable form.
• On receipt of registration details ensure the relevant details are recorded correctly on our systems. Orders must be checked against invoice to ensure pricing is correct and all requested dealer or retrofit items or graphics have been fitted or requested from additional supplier.
• Liaise with drivers and suppliers to ensure vehicles are delivered on time.
• On receipt of delivery confirmation from supplier, complete the delivery process by making the vehicle live and arrange collection of return vehicle or hire car and ensure fuel card is ordered.
• Ensure that all documentation is correctly stored.
• Provide administration support within the team.
• Undertake any reasonable operational duties which may be required from time to time.
• Achieve individual targets and team goals and objective.
• Manage invoice discrepancies and queries from suppliers and finance.

If you are interested in this Key Role please forward your C.V to hr@leaseplan.ie .

Job Purpose
Manage and maintain relationships with key Client contacts within the Department. To provide a high standard of customer service and fleet management consultation to a number of clients. To ensure clients queries are handled efficiently and meet all our SLA terms. To proactively work on reviewing and detailing the key trends and influencing factors for their fleets, through reporting. This will include providing support, including dealing with clients, attending meetings and providing presentations. To be responsible for all the logistical and planning requirements for the replacement cycle of the fleets. To provide all the specific monthly reporting requirements relating to invoicing, KPI’s, SLA targets and adhoc requests as they arise. To provide excellent service levels to our clients. To highlight, target and change, operational areas where we can be more efficient and cost effective.

Tasks

• To be the main day to day operational contact for Key Client Personnel

• To build long term proactive relationships with clients by:

  • Building client trust and confidence
  • Continuing to build on LeasePlan’s professional image and maintain LeasePlan’s high standard of customer service
  • Increasing customer survey ratings
  • Liaising with clients to ensure to identify their needs

• To plan, prepare and attend monthly operational meetings with clients, ensuring proper follow up from these meetings, including detailed minutes and swift follow up of action points

• To be responsible for all client reporting in particular the preparation, verification and completion of :

  • Monthly, Quarterly and Annual Client Reports
  • Monthly SLA & KPI Reports
  • Any adhoc reports going forward

• To ensure the highest level of customer service in relation to:

  • Proactive advice and consultation given to clients and drivers
  • Professional response to clients queries
  • Making car policy and cost saving recommendations to clients
  • Client retention
  • Ensuring all client requirements and processes are communicated to the relevant personnel and department team members

• Weekly and Monthly analysis reviews on trends, team statistics and processes

• Escalation point for all complaints and issues from Client. Liaising with client contacts to ensure efficient resolution of all complaints

• To be responsible for the Process Manual review and proposed updates as required

• Dealing with the many ad hoc requests and challenging timelines from our Clients

• Monthly review of CVRT & Road Tax Status to ensure all fleet vehicles are compliant

• Working closely with the Finance Department with regard to credit approvals, invoice queries and debtor management

• Ensure day to day compliance with LeasePlan policies and best practices

• Assistance with technical queries and working on tenders with the team

• To undertake any reasonable role related duties which may be required from time to time by department manager

• Achieve team goals and to achieve individual targets

Knowledge, Skills & Experience

• 3 years Client facing experience at senior level is a pre-requisite for this role
• Motor/Fleet industry experience essential
• Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner
• Must have strong attention to detail and display a high level of accuracy
• Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook
• Good team player – must enjoy being part of, and actively participating in a team environment
• Good interpersonal skills and have an ability to build rapport with clients and drivers
• Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required
• Good time management skills, managing fluctuating workloads & organistation and prioiritisation of daily tasks
• The ability to see issues through to completion and work to deadlines
• Appropriate follow-up on client deliverables
• Customer driven with the ability to deal with and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved
• Adopt a professional approach in all dealing, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Department

To Apply
Please send a cover letter and an up to date CV to hr@leaseplan.ie