Accidents and Car damage

The help you need, no matter where you are

If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.

Need help now?

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Call LeasePlan Driver's Help Line: +302106100050

We’re available 24/7

Call

Accidents and breakdowns

Accidents can happen, no matter how careful you are. But if anything goes wrong, help is just a phone call away.

Accidents

  1. Call LeasePlan Driver's Help Line (2106100050)
  2. Call the police
  3. Ask for a copy of the deposit and related report
  4. Ask for an alcohol test for you and the other driver involved
  5. Write down the necessary information

Theft

  1. Report the incident directly to LeasePlan
  2. Go to the nearest police station and file a report
  3. Fill in the theft statement (accident form)
  4. Return all the car keys to LeasePlan

Breakdowns

Leaseplan cell phone icon

Call LeasePlan Driver's Help Line (2106100050)

Call

Accident coverage exemptions

Damages caused to third parties or the car itself, are not covered if the car:

  • Is used by a driver who is under the influence of alcohol or drugs or does not have a driving license or is not registered to LeasePlan
  • Has damages to the bottom, tires and wheels, and no other car was involved in the accident
  • Is towing from another car or towing a car - unless stated to LeasePlan
  • Engages in an accident due to intent, negligence or mental disorder of the driver
  • Engages in an accident in places where cars are prohibited (i.e airport runway), in places that are designed for the traffic of fixed track rolling stock (i.e. trams) or off-road network
  • Is misused (i.e racing, transportation of hazardous substances, drivers training etc.)

In these cases, the car lessee is responsible for the damages caused to the car or to third parties.

Read the Driver's Manual