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Looking for more information? Check our FAQs or get in touch with LeasePlan – by phone, email or form – for helpful tips and answers.
FAQs
Why does the billing amount not match the amount of the report/record?
The difference between the billing amount and the report amount may be due to:
- 1.Accident reports and waivers, that have been taken into consideration.
- 2.Incomplete recording of damages on the reimbursement form
Why am I being charged now for a past damage?
The billing date of a damage repair is related to the date of completion. You can find out when the vehicle repair was completed via the MyFleet app, under Reports (Damages for clients). The search is based on the date of the accident. To log in click here.
Have accident declarations been factored into the final damage charge?
The final damage charge includes all outstanding accident reports.
How do I schedule an appointment to repair damage?
First of all, you must report the accident. Then, one of our partners will contact you, in order to schedule an appointment for the repair of the damage.
Do I need to repair damage to my car?
A car damage that has not been repaired may affect your safety on the road. We suggest that you keep your lease car in a good condition, by immediately repairing damages, in order to always ensure your safety.
Where can I go for damage repair?
We have an extensive partner network of service points all over Greece. Once you report the accident to us, LeasePlan will assign the repair of the damage to one of the partners located in the area that works best for you.
How do I book a windscreen or glass repair?
You can make an appointment for glass repair by calling LeasePlan Driver’s Help Line at +30 2106100050.
Can my windscreen be repaired instead of replaced?
The glass fitter will assess the damage and determine whether the glass is suitable for repair.
How can I change an appointment?
If you know your preferred date, you can switch your appointment or if you do not know your preferred date, you can cancel your appointment by calling LeasePlan Driver’s Help Line at +30 2106100050.
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Driver's Help Line +30 2106100050
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