Frequently asked questions

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Questions

Arrow downCan I have a mobile tyre fitter?

You can get one of our mobile fitting vans to come to you at your place of work or your home. This may be the most convenient way for you to have your tyres changed. Again, these can be booked via the LeasePlan tyre line and usually they will book an am or pm service to enable you to plan your day.

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Arrow downWhat are Run Flat tyres and how do I know if my tyre is one?

Run Flat tyres are specially designed to allow you to drive for a short distance with a puncture, even when the tyre is completely flat. This is a temporary, emergency measure allowing the driver to get to a safe place to repair or replace the tyre. Run Flat tyres should not be driven above 30mph and for no longer than 50 miles.

Run Flat tyres are not recommended to be repaired and at LeasePlan we will always replace a damaged run flat tyre.

Usually the markings on your tyre will show if they are run flat tyres but if in doubt call the LeasePlan tyre line and they will be able to advise you.

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Arrow downWhat if it’s an emergency?

We know that sometimes a tyre will need changing in an emergency situation such as a puncture where the vehicle is not drivable.

Changing tyres by the side of the road can be very dangerous so if you are going to change your own tyre make sure it is safe to do so and if possible drive to a safe location away from moving traffic.

In these situations, we recommend that you call the LP Assist line and we will send The AA out to help.

They will either change the tyre (if you have a spare) or, during opening hours,they will recover you to the nearest LeasePlan approved tyre fitter to enable your tyre to be replaced.

If a spare is fitted please still call the Driver line and they will arrange for the damaged tyre to be replaced. This should be done as soon as often the spare tyre may be a ‘space saver or skinny’ tyre that is designed to get you home but not designed for you to drive many miles on.

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Arrow downWhat to do when you need your tyres replacing?

The easiest thing to do is to call the LeasePlan tyre line.

They will be able to provide you with the right advice for your situation and book you into one of our approved tyre fitters as soon as possible to get your tyres changed. This will usually be the day after your call. They will also ensure the right tyres are in stock for when you arrive.

At LeasePlan we use National Tyres & ATS as well as Fleet Tyre Network so there is always a location that is convenient for you.

Theywill ask you for the following information:-
Who you are and your vehicle details
The size & make of your tyres (this is why taking a picture is so useful)
Which tyres need changing & why
When you want your tyres changing & where is convenient

You can either book a timed slot at one of our fitters, ensure you allow about 30 minutes for each tyre that needs changing. You can either wait at the fitter whilst this is done or, if its more convenient, you can leave the vehicle there and pick it up later in the day.

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Arrow downWhen should I change the tyres on my vehicle?

The minimum legal depth is 1.6 mm across the central three quarters of the breadth of tread. You should change your tyres before they reach that stage. We will change your tyres once they reach 2mm. Most tyres have tread wear indicators in the tread grooves that show when the tyre is worn to 1.6mm of remaining tread. If any of these indicators are level with the tread surface of a tyre, it must be changed immediately. When tyres become well worn, the risk of skidding or aquaplaning on wet roads increases.

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Arrow downHow often should I check tyre pressure?

We recommend checking tyre pressures every fortnight, not forgetting to check to spare as well. This should be done when the tyres are cold, as the pressure in a tyre will increase as it warms up. The pressure settings when the tyres are cold should always correspond to the recommendations given by the vehicle manufacturer or tyre company. You should pay particular attention to any abnormal conditions of use, e.g. full loads, towing a trailer etc. In order to protect the valve and ensure that the tyre pressure is maintained, we recommend fitting a valve cap with an air tight seal.

Driving with tyres at incorrect pressures is dangerous. Under inflation causes heat to build up in the structure of the tyre, which can result in sudden and rapid deflation. This can happen some considerable time after pressures have been corrected.

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Arrow downWhat other checks should I make on my tyres?

In addition to maintaining correct tyre pressures, periodic visual checks can prevent problems with your vehicle's tyres:

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Arrow downWhat factors affect the life of my tyre?

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Arrow downAm I entitled to specialist tyres, e.g. winter tyres or off road tyres?

These are not included as standard and are dependent on your agreement with LeasePlan, so please check your policy.

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Arrow downCan I have my tyres changed before they reach 2mm tread depth?

Only if there are specific circumstances that warrant a premature change, e.g. travelling abroad for an extended period of time.

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Arrow downHow do I get a replacement puncture repair kit?

If you have used the puncture repair kit supplied with your vehicle and need a replacement, you can obtain one from your nearest main dealer. If you have a maintained contract with LeasePlan, we will cover the cost. If not, you will need to purchase this yourself.

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