Frequently asked questions

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Questions

Arrow downCan I get my tyres changed?

Yes, but only if they are damaged, punctured or below the legal tread limit (1.6mm). You can find out more about tyres here or if you need to book a change, call the Driver Line on 0344 493 7659.

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Arrow downWhat are Run Flat tyres and how do I know if my tyre is one?

Run Flat tyres are specially designed to allow you to drive for a short distance with a puncture, even when the tyre is completely flat. This is a temporary, emergency measure allowing the driver to get to a safe place to repair or replace the tyre. Run Flat tyres should not be driven above 30mph and for no longer than 50 miles.

Run Flat tyres are not recommended to be repaired and at LeasePlan we will always replace a damaged run flat tyre.

Usually the markings on your tyre will show if they are run flat tyres but if in doubt call the LeasePlan tyre line and they will be able to advise you.

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Arrow downWhat if it’s an emergency?

We know that sometimes a tyre will need changing in an emergency situation such as a puncture where the vehicle is not drivable.

Changing tyres by the side of the road can be very dangerous so if you are going to change your own tyre make sure it is safe to do so and if possible drive to a safe location away from moving traffic.

In these situations, we recommend that you call the LP Assist line and we will send The AA out to help.

They will either change the tyre (if you have a spare) or, during opening hours,they will recover you to the nearest LeasePlan approved tyre fitter to enable your tyre to be replaced.

If a spare is fitted please still call the Driver line and they will arrange for the damaged tyre to be replaced. This should be done as soon as often the spare tyre may be a ‘space saver or skinny’ tyre that is designed to get you home but not designed for you to drive many miles on.

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Arrow downHow often should I check tyre pressure?

We recommend checking tyre pressures every fortnight, not forgetting to check to spare as well. This should be done when the tyres are cold, as the pressure in a tyre will increase as it warms up. The pressure settings when the tyres are cold should always correspond to the recommendations given by the vehicle manufacturer or tyre company. You should pay particular attention to any abnormal conditions of use, e.g. full loads, towing a trailer etc. In order to protect the valve and ensure that the tyre pressure is maintained, we recommend fitting a valve cap with an air tight seal.

Driving with tyres at incorrect pressures is dangerous. Under inflation causes heat to build up in the structure of the tyre, which can result in sudden and rapid deflation. This can happen some considerable time after pressures have been corrected.

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Arrow downWhat other checks should I make on my tyres?

In addition to maintaining correct tyre pressures, periodic visual checks can prevent problems with your vehicle's tyres:

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Arrow downWhat factors affect the life of my tyre?

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Arrow downAm I entitled to specialist tyres, e.g. winter tyres or off road tyres?

Arrow downHow do I get a replacement puncture repair kit?

If you have used the puncture repair kit supplied with your vehicle and need a replacement, you can obtain one from your nearest main dealer. If you have a maintained contract with LeasePlan, we will cover the cost. If not, you will need to purchase this yourself.

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Arrow downHow to read tyre size

If for example the tyre reads 255/40 R20 101V, it would mean the following:

Tyre example

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Arrow downWhat does tyre load index rating mean?

Some vehicles are able to carry greater loads and therefore need a higher inflated tyre pressure reading. Tyres designed for higher loads bear the markings XL (Extra Load) or RF (Reinforced). The tyre load index is the maximum capacity that each individual tyre can carry. It is usually represented in kilograms.

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Arrow downWhat does tyre speed rating mean?

Speed rating refers to the maximum speed a tyre can sustain under its recommended load capacity. These ratings are based on extensive testing carried out by the vehicle manufacturer, and the speed rating should not be exceeded.

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