Frequently asked questions

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Questions

Arrow downWill my new vehicle order be delayed?

Possibly. However, we will stay in regular contact with manufacturers to ensure we have the latest news about the situation. If you are a LeasePlan driver with a vehicle on order, we will tell you more about your expected vehicle delivery date in due course.

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Arrow downWill coronavirus affect vehicle supply?

The effects of the coronavirus pandemic are being felt by the motor industry. Faced with a combination of falling market demand, limited supply of parts from China and a desire to protect their workforces, many vehicle manufacturers have announced that they are suspending production at their plants. This includes PSA Group, Nissan, Ford and Volkswagen.https://www.reuters.com/article/us-health-coronavirus-autos-production-f/factbox-carmakers-suspend-european-production-over-coronavirus-idUSKBN2161HK

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Arrow downMy order has been delayed. Can I keep my current vehicle for longer?

Yes, you can formally extend your contract by contacting our customer service team below.

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Arrow downCan I book a demonstrator vehicle?

Due to the impact of COVID-19 government restrictions, dealerships are unable to book any demonstrations at the moment. We’ve also heard from many dealerships that this service won’t be prioritised as a service to start up again when restrictions are lifted.

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Arrow downWhat are the implications of the factory closures?

At a minimum, it could lead to longer lead times for fleet operators – and may result in reduced availability of new vehicles in future. We will stay in regular contact with manufacturers to ensure we have the latest news about the situation. If you are a LeasePlan driver with a vehicle on order, we will tell you more about your expected vehicle delivery date in due course.

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Arrow downHow do I buy my vehicle?

To find out if you are eligible to purchase your vehicle please get in touch with LeasePlan or your fleet contact.

If you already know you are eligible, please visit our vehicle quotation site for a valuation.

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Arrow downIf I buy my vehicle, how do I arrange payment?

LeasePlan can take payment by bank transaction or debit card via the secure payment page. We are unable to accept cheques.

Please note: not all drivers are eligible to purchase their vehicle, please contact us or your fleet contact to find out if you are eligible.

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Arrow downMy new vehicle is not being delivered until after my current lease ends, can I keep the vehicle until the new one is delivered?

Leases can often be extended on an informal basis. To find out more please call your DriverLine number. If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downI am now happy with my vehicle choice. How do I place my order?

Order within Quotes & Orders to begin the ordering process. If you experience any problems simply call your DriverLine. If you don't know your DriverLine number, pleasecall 0344 4937644.

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Arrow downI have made a mistake on my order. What do I do now?

Please contact your customer service team who will contact the dealer to ensure any change or cancellation will be possible. Cancellation charges may apply depending on the status of the order. Please call your DriverLine to discuss this. If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downWhen should I order my next vehicle?

You will be contacted by LeasePlan or your fleet contact when you need to order your next vehicle.
If you are unsure or think you should have been contacted by now, please call your DriverLine.
If you do not know your DriverLine number, please call 0344 493 7644.

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