Frequently asked questions

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Questions

Arrow downHow do I arrange delivery of my new vehicle?

Once your vehicle has arrived at the dealership and the pre-delivery inspection has taken place, you will be contacted by the dealership or your fleet contact to arrange a suitable date and time for delivery.

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Arrow downHow do I buy my vehicle?

To find out if you are eligible to purchase your vehicle please get in touch with LeasePlan or your fleet contact.

If you already know you are eligible, please visit our vehicle quotation site for a valuation.

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Arrow downIf I buy my vehicle, how do I arrange payment?

LeasePlan can take payment by bank transaction or debit card via the secure payment page. We are unable to accept cheques.

Please note: not all drivers are eligible to purchase their vehicle, please contact us or your fleet contact to find out if you are eligible.

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Arrow downMy new vehicle is not being delivered until after my current lease ends, can I keep the vehicle until the new one is delivered?

Leases can often be extended on an informal basis. To find out more please call your DriverLine number. If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downI am now happy with my vehicle choice. How do I place my order?

Order within Quotes & Orders to begin the ordering process. If you experience any problems simply call your DriverLine. If you don't know your DriverLine number, pleasecall 0344 4937644.

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Arrow downHow can I find out manufacturer lead times?

Lead times vary by manufacturer and by the specification of the car ordered. Please click the following link for a guide to lead times:

View our guide to manufacturer average lead delivery times

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Arrow downI have placed my order. What happens next?

You will be contacted by the dealership to complete a specification check for your vehicle. Your order will be authorised and validated by LeasePlan. You will then receive an order confirmation from LeasePlan confirming the vehicle you have ordered as well as an expected date of delivery.

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Arrow downI have made a mistake on my order. What do I do now?

Please contact your customer service team who will contact the dealer to ensure any change or cancellation will be possible. Please note cancellation charges may apply depending on the status of the order. Please call your DriverLine to discuss this. If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downWhen should I order my next vehicle?

You will be contacted by LeasePlan or your fleet contact when you need to order your next vehicle.
If you are unsure or think you should have been contacted by now, please call your DriverLine.
If you do not know your DriverLine number, please call 0344 493 7644.

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