Frequently asked questions

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Questions
Arrow downHow do I arrange delivery of my new vehicle?

Once your vehicle has arrived at the dealership and the pre-delivery inspection has taken place, you will be contacted to arrange a suitable date and time for delivery.

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Arrow downIf I buy my vehicle, how do I arrange payment?

LeasePlan can take payment by bank transaction or debit card, however we do not accept cheques.

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Arrow downMy new vehicle is not being delivered until after my current lease ends, can I keep the vehicle until the new one is delivered?

Leases can often be extended on an informal basis. To find out more please call your DriverLine number. If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downIf the colour of vehicle I would like is not in the list of options within Quotes & Orders what do I do?

Please select the Other Solid or Other Metallic paint option and type the colour of choice into the comments box when placing your order. The dealership will then confirm whether this colour is available when placing your order with the manufacturer.

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Arrow downI am now happy with my vehicle choice. How do I place my order?

Please select Action, then Order within Quotes & Orders to begin the ordering process. If you experience any problems simply call your DriverLine.

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Arrow downHow can I find out manufacturer lead times??

Lead times vary by manufacturer and by the specification of the car ordered. Please click the following link for a guide to lead times:

View our guide to manufacturer average lead delivery times

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Arrow downI have placed my order. What happens next?

You will receive a phone call from the dealership to complete a specification check for your vehicle. You will then receive an order confirmation from LeasePlan confirming the vehicle you have ordered as well as an expected date of delivery.

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Arrow downI have made a mistake on my order. What do I do now?

Please contact your customer service team who will adjust / cancel your order as necessary. Please note cancellation charges may apply depending on the status of the order. Please call your DriverLine to discuss this. If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downWhen should I order my next vehicle?

This depends on the lead time of your next vehicle. You should talk to your customer services team to discuss your options and ensure your next vehicle is ready to be delivered when your current contract expires. Please call your DriverLine to discuss this. If you do not know your DriverLine number please call 0344 493 7644.

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Arrow downI am having a new vehicle delivered. Will I need a new fuel card?

If your card is registered to your name and not the vehicle registration you will not need a new card. If however, the card is registered to your vehicle you will need a new fuel card showing your new registration number.

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Arrow downI have bought a LeasePlan vehicle at auction but I don't have the service book or a spare key. Does LeasePlan have it?

Please be advised when purchasing a vehicle from an auction house the contract is between you and the auction house. Any available items would have been supplied with the vehicle. LeasePlan are unable to provide keys, documentation or service histories for any of its vehicles sold at auction.

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Arrow downWhere do I find the code for the entertainment system in my vehicle?

The code can usually be found in the driver's manual.

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