You'll find diagrams of what is, and what isn't, acceptable throughout this guide.
By the time you've finished the guide, you'll have an excellent idea of the minimum standard expected for returned vehicles.
The assessment of fair wear and tear is generally dependent upon the age and mileage of the vehicle under inspection. Certain breakages and damage however, are not acceptable, regardless of age and mileage, and these, amongst others, include missing items or broken glass, accident and impact damage. In all cases, we'll assess damage recharges fairly, charging on a repair, rather than replacement basis, where possible.
When our independent partners complete their inspection, they'll will provide a condition report which identifies any damage on the vehicle outside the acceptance of fair wear and tear. This report will also detail the repair method and cost of repair. An appraisal report is prepared for our used vehicle buyers.
For examples of what is acceptable or unacceptable please click on the links below.
Fair Wear & Tear guidelines
- View the Fair Wear and Tear guide for cars here.
- View the Fair Wear and Tear guide for vans here.
- Learn more about what you need to do before you return your vehicle here.