Weare LeasePlan UK Limited of 165 Bath Road, Slough Berkshire, SL1 4AA trading asCar Next by LeasePlan and CarNext.com. We areauthorised and regulated by the Financial Conduct Authority who are theregulator of financial services and financial markets in the UK.
Weare authorised as a lender for entering into Consumer Credit and Consumer HireAgreements as owner, insurance mediation and as a Credit Broker. Our FinancialConduct Authority Register number is 312989.
Youcan check the Financial Conduct Authority's Register by visiting the FinancialConduct Authority's website www.fca.gov.uk/register/ or by contacting the Financial Conduct Authority on 0800 111 6768
OurCredit Broker Services
Asa regulated credit broker we can introduce you to our preferred lender Black HorseLimited who may be able to offer you a personalcontract purchase or hire purchase arrangement to help you purchase a vehicle.We will explain the key features of those products to you.
DisputeResolution and Complaints
Weare committed to treating our customers fairly, before, during and after asale. If for any reason you are unhappy with our service and you wish toregister a complaint please tellus about your complaint as soon as you can and provide us with your contactdetails, Used Car registration number and any information to help us understandthe issue, by emailing firstname.lastname@example.org.If you would like to speak to CarNext directly, please call 0345 230 0055.
If you cannot settle your complaint with us, you maybe entitled to refer it to the Financial Ombudsman Service. You should write tothe Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E149SR. Telephone 0800 023 4567. For further informationabout the Financial Ombudsman Service complaint handling process please go to: www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm