We are LeasePlan UK Limited of 165 Bath Road, Slough Berkshire, SL1 4AA trading as Car Next by LeasePlan and CarNext.com. We are authorised and regulated by the Financial Conduct Authority who are the regulator of financial services and financial markets in the UK.
We are authorised as a lender for entering into Consumer Credit and Consumer Hire Agreements as owner, insurance mediation and as a Credit Broker. Our Financial Conduct Authority Register number is 312989.
You can check the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website www.fca.gov.uk/register/ or by contacting the Financial Conduct Authority on 0800 111 6768
Credit Broker Services
As a regulated credit broker we can introduce you to our preferred lender Black Horse Limited who may be able to offer you a personal contract purchase or hire purchase arrangement to help you purchase a vehicle. We will explain the key features of those products to you.
Resolution and Complaints
We are committed to treating our customers fairly, before, during and after a sale. If for any reason you are unhappy with our service and you wish to register a complaint please tell us about your complaint as soon as you can and provide us with your contact details, Used Car registration number and any information to help us understand the issue, by emailing firstname.lastname@example.org. If you would like to speak to CarNext directly, please call 0345 230 0055.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. You should write to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0800 023 4567. For further information about the Financial Ombudsman Service complaint handling process please go to: www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm