LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

England

England is in national lockdown and people are expected to stay at home except in certain situations.

Visit the GOV.UK website for more information

Scotland

Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.

Visit the gov.scot website for more information

Wales

Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.

Vist the Gov.Wales website for more information

Northern Ireland

Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.

Visit the NIDIRECT.GOV.UK site for more information

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services during lockdown

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

Questions

Arrow downWhat does the span of CO2 mean?

The span starts at the base model (with no extras) and goes all the way up to the ‘fully loaded’ version with every optional extra. It basically gives the range from the lowest to highest possible CO2 for your vehicle.

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Arrow downWhich options will change the CO2 output?

While the impact of individual options will vary significantly, and some may have no effect at all, we suggest avoiding heavy optional extras and those that will affect aerodynamic performance, as these will increase the amount of CO2 your vehicle produces. Examples include a panoramic sunroof or larger wheels.

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Arrow downHow will I know what the impact is to me?

While we can’t give you the Benefit in Kind tax or Vehicle Excise Duty you will pay, you can use the span of CO2 values we give you to check on the HMRC website and see what the best-case and worst-case scenarios are likely to be. Remember, the closer you are to the base model weight (the lowest CO2 value), the nearer you will be to the lowest-cost option in your span.

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Arrow downWhen will I have a confirmed Benefit In Kind tax?

If you go for a base model, the Benefit in Kind tax rate will be the lowest number in your CO2 span, so you can look it up on the HMRC website. If you add extras to your vehicle, the Benefit in Kind tax rate will not be confirmed until the vehicle has been built and tested under the new rules.

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Arrow downIs my rental going to change?

Not necessarily. Your rental will only change if the CO2 impact of the extras you choose is significant enough to move it up to a higher Vehicle Excise Duty band.

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Arrow downWhy does my quote look different?

WLTP rules mean that the CO2 for your new vehicle will be measured on the specific extras you choose. As we don’t have the CO2 values for every vehicle option, we now have to give a range of possible CO2 values.

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Arrow downHow can I make the right decision?

Before you put in your order, please look at how the span of CO2 values might affect your total monthly figure – taking into account the potential consequences for both Benefit in Kind tax and Vehicle Excise Duty. If you’re not sure about the impact, it could be a good idea to opt for the base model or, at least, avoid any heavy optionalextras to reduce the potential CO2.

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