LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • Our offices remain open and our team are available to help you with some staff working from home.
  • Garages remain open. Servicing, MOTs and repairs should continue as per the service schedule, although there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery are continuing as normal with our agents taking extra care to follow health advice and the latest guidelines.
  • Mobile tyre fitting is still available to provide tyre fitting at your choice of location.
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers.

last updated 29/11/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

Financial Support

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options
  • If you took a contract through a broker, please click here.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to continue to support our drivers with maintenance and repairs throughout the pandemic.

If you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly. Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line.

For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance here about how to check your vehicle is safe to drive.

Some garages are restricting some services such as collection and delivery, while you wait servicing – and we are urging customers to clean their vehicles before handover. Following the government’s guidance for the industry, vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

Questions

Arrow downWhat are run flat tyres and how do I know if I have one?

Run flat tyres are designed to allow you to drive for a short distance with a puncture - even when the tyre is completely flat. This is a temporary, emergency measure allowing the driver to get to a safe place to repair or replace the tyre. Run flat tyres shouldn't be driven above 30mph and for no longer than 50 miles.

LeasePlan will always replace a damaged run flat tyre rather then repairing it as this is the recommendation.

Usually the markings on your tyre will show if they are run flat tyres, but if you're not sure, call the LeasePlan tyre line and they'll advise you.

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Arrow downWhat if it’s an emergency?

We know that sometimes a tyre will need changing in an emergency situation such as a puncture where the vehicle is not drivable.

Changing tyres by the side of the road can be very dangerous, so if you're going to change your own tyre, ensure it's safe, and if possible drive to a safe location away from moving traffic. In these situations, we recommend that you call the LP Assist line and we'll send The AA out to help. They'll change the tyre (if you have a spare) or, during opening hours,they'll take you to the nearest LeasePlan approved tyre fitter to get your tyre replaced.

If a spare is fitted, please still call your DriverLine and they'll arrange for the damaged tyre to be replaced. This should be done as soon as possible as often the spare tyre may be a ‘space saver' or 'skinny’ that's designed to get you home but not for you to drive many miles on.

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Arrow downHow often should I check tyre pressure?

We recommend checking tyre pressures every fortnight, not forgetting to check your spare tyre too.  This should be done when the tyres are cold as the pressure will increase as they warm up.  The pressure settings when the tyres are cold should always correspond to the recommendations given by the vehicle manufacturer or tyre company.  You should pay particular attention to any abnormal conditions of use e.g. full loads, towing a trailer etc.  In order to protect the valve and ensure that the tyre pressure is maintained, we recommend fitting a valve cap with an air tight seal.

Driving with tyres at incorrect pressures is dangerous.  Under inflation causes heat to build in the tyre which can result in sudden and rapid deflation.  This can happen some time after pressure has been corrected.

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Arrow downWhat other checks should I make on my tyres?

In addition to maintaining correct tyre pressures, periodic visual checks can prevent problems:

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Arrow downWhat factors affect the life of my tyre?

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Arrow downAm I entitled to specialist tyres, e.g. winter tyres or off road tyres?

These are not included as standard and are dependent on your agreement with LeasePlan, so please check your policy.

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Arrow downHow do I get a replacement puncture repair kit?

If you have used the puncture repair kit supplied with your vehicle and need a replacement, you can obtain one from your nearest main dealer. If you have a maintained contract with LeasePlan, we will cover the cost. If not, you will need to purchase this yourself.

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Arrow downHow to read tyre size

If for example the tyre reads 255/40 R20 101V, it would mean the following:

Tyre example

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Arrow downWhat does tyre load index rating mean?

Some vehicles are able to carry greater loads and therefore need a higher inflated tyre pressure reading. Tyres designed for higher loads bear the markings XL (Extra Load) or RF (Reinforced). The tyre load index is the maximum capacity that each individual tyre can carry and is usually represented in kilograms.

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Arrow downWhat does tyre speed rating mean?

Speed rating refers to the maximum speed a tyre can sustain under its recommended load capacity. These ratings are based on extensive testing carried out by the vehicle manufacturer and the speed rating should not be exceeded.

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