LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

England

England is in national lockdown and people are expected to stay at home except in certain situations.

Visit the GOV.UK website for more information

Scotland

Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.

Visit the gov.scot website for more information

Wales

Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.

Vist the Gov.Wales website for more information

Northern Ireland

Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.

Visit the NIDIRECT.GOV.UK site for more information

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services during lockdown

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

Questions

Arrow downWhat are Run Flat tyres and how do I know if my tyre is one?

Run Flat tyres are specially designed to allow you to drive for a short distance with a puncture, even when the tyre is completely flat. This is a temporary, emergency measure allowing the driver to get to a safe place to repair or replace the tyre. Run Flat tyres should not be driven above 30mph and for no longer than 50 miles.

Run Flat tyres are not recommended to be repaired and at LeasePlan we will always  replace a damaged run flat tyre.

Usually  the markings on your tyre will show if they are run flat tyres but if in doubt  call the LeasePlan tyre line and they will be able to advise you.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhat if it’s an emergency?

We know that sometimes a tyre will need changing in an emergency situation such as a puncture where the vehicle is not drivable.

Changing tyres by the side of the road can be very dangerous so if you are going to change your own tyre make sure it is safe to do so and if possible drive to a safe location away from moving traffic.

In these situations, we recommend that you call the LP Assist line and we will send The AA out to help.

They will either change the tyre (if you have a spare) or, during opening hours,they will recover you to the nearest LeasePlan approved tyre fitter to enable your tyre to be replaced.

If a spare is fitted please still call your DriverLine and they will arrange for the damaged tyre to be replaced. This should be done as soon as often the spare tyre may be a ‘space saver or skinny’ tyre that is designed to get you home but not designed for you to drive many miles on.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downHow often should I check tyre pressure?

We recommend checking tyre pressures every fortnight, not forgetting to check to spare as well.  This should be done when the tyres are cold, as the pressure in a tyre will increase as it warms up.  The pressure settings when the tyres are cold should always correspond to the recommendations given by the vehicle manufacturer or tyre company.  You should pay particular attention to any abnormal conditions of use, e.g. full loads, towing a trailer etc.  In order to protect the valve and ensure that the tyre pressure is maintained, we recommend fitting a valve cap with an air tight seal.

Driving with tyres at incorrect pressures is dangerous.  Under inflation causes heat to build up in the structure of the tyre, which can result in sudden and rapid deflation.  This can happen some considerable time after pressures have been corrected.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhat other checks should I make on my tyres?

In addition to maintaining correct tyre pressures, periodic visual checks can prevent problems with your vehicle's tyres:

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhat factors affect the life of my tyre?

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downAm I entitled to specialist tyres, e.g. winter tyres or off road tyres?

These are not included as standard and are dependent on your agreement with LeasePlan, so please check your policy.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downHow do I get a replacement puncture repair kit?

If you have used the puncture repair kit supplied with your vehicle and need a replacement, you can obtain one from your nearest main dealer. If you have a maintained contract with LeasePlan, we will cover the cost. If not, you will need to purchase this yourself.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downHow to read tyre size

If for example the tyre reads 255/40 R20 101V, it would mean the following:

Tyre example

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhat does tyre load index rating mean?

Some vehicles are able to carry greater loads and therefore need a higher inflated tyre pressure reading. Tyres designed for higher loads bear the markings XL (Extra Load) or RF (Reinforced). The tyre load index is the maximum capacity that each individual tyre can carry. It is usually represented in kilograms.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhat does tyre speed rating mean?

Speed rating refers to the maximum speed a tyre can sustain under its recommended load capacity. These ratings are based on extensive testing carried out by the vehicle manufacturer, and the speed rating should not be exceeded.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help