LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

England

England is in national lockdown and people are expected to stay at home except in certain situations.

Visit the GOV.UK website for more information

Scotland

Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.

Visit the gov.scot website for more information

Wales

Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.

Vist the Gov.Wales website for more information

Northern Ireland

Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.

Visit the NIDIRECT.GOV.UK site for more information

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.
  • If you arranged your vehicle lease directly with us or through a broker, please complete this form

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services during lockdown

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

Questions

Arrow downWill your branches remain open as usual?

Social distancing requirements are affecting some of our branches, particularly the smaller ones, which is leading to reduced opening hours – or even closures in some cases in a small number of cases.

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Arrow downAre you offering collection and delivery services?

Yes, we are, but there are limitations in place. We used to be able to send out a car with five people in, so each trip could lead to four collections or returns. Now, with a maximum of two people in a car, each trip can only handle one collection or return, which significantly reduces what we can offer.

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Arrow downAre you offering drop-off services?

Yes, we are. Please wear a face mask when you are in our branches.

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Arrow downWhat additional processes do you have in place to protect your customers?

We are not taking signatures on delivery or collection to support social distancing and we are carrying out additional cleaning on every vehicle collected from a branch, including disinfecting hard surfaces and sealing the vehicle as soon as cleaning is completed. A vehicle will also be quarantined for at least 72 hours if the previous renter was diagnosed with Covid-19. It will then be deep cleaned.

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Arrow downIs there a maximum order size you can handle?

We have a lot of experience of dealing with bulk orders, even in these difficult times. Fleets of ten or more vehicles can provided if needed. However, please do note the answer to the question below as well.

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Arrow downWhat is your vehicle availability like?

Lockdowns earlier in the year meant many vehicles were stuck in ports all over the world. They are only gradually being distributed – and once they arrive it is harder to bring them into branches, given the restrictions on sending people together to collection points. This means our branches are likely to have many of their vehicles on hire at any one point.

It’s also worth noting that vans are particularly in demand, given the increasing popularity of online shopping in lockdown.

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Arrow downWhat about new vehicles?

Between parts shortages and transport difficulties, manufacturers are struggling to meet requirements for factory-built vehicles, which is limiting the number of new vehicles we can acquire – particularly when it comes to vans and HGVs.

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Arrow downHow are you handling MOTs on your fleet?

Garages remain open and all our vehicles that need MOTs are currently receiving them, while those that were due during the exemption period will be tested as soon as possible – and within the Government requirements.

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Arrow downAre you still offering one-way bookings?

Yes, we are, but only in some cases – and there may be a minimum rental period in place. This is because it is currently a lot harder for us to move vehicles around the country.

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Arrow downWhat is the best way to make bookings?

Book online through DRive and try to book as soon as you know you need a vehicle. Our current lead times are two hours in advance for cars and six hours in advance for vans, but if you have an absolute emergency, please call our team and we’ll see what we can do. For more general queries, use our Live Chat in DRive to speak with our agents.

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