LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

England

England is in national lockdown and people are expected to stay at home except in certain situations.

Visit the GOV.UK website for more information

Scotland

Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.

Visit the gov.scot website for more information

Wales

Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.

Vist the Gov.Wales website for more information

Northern Ireland

Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.

Visit the NIDIRECT.GOV.UK site for more information

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.
  • If you arranged your vehicle lease directly with us or through a broker, please complete this form

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services during lockdown

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

Questions

Arrow downAre there any other charges when I return my vehicle?

If your vehicle is returned with mileage over the contracted mileage amount you will get an invoice which is based on the following calculation :- Recorded collection mileage minus contracted mileage = over miles x mileage variation adjustment (ppm) as stated on your contract.

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Arrow downI'm approaching the end of my contract, what are my options?

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Arrow downFair Wear & Tear. What's Acceptable and Unacceptable?

You can find diagrammatic representations of what is - and what isn't - acceptable throughout the fair wear and tear guide (links below). Assessing fair wear and tear is generally dependent upon the age and mileage of the vehicle under inspection. Certain breakages and damage however are not acceptable, regardless of age and mileage, and these, amongst others, include missing items or broken glass, accident and impact damage. In all cases, we will endeavour to assess damage recharges fairly, charging on a repair rather than replacement basis where possible. When our independent partners complete their inspection they will provide a condition report which identifies any damage on the vehicle outside the acceptance of fair wear and tear. This report will also detail the repair method and cost of repair. An appraisal report is prepared for our used vehicle buyers.

For examples of what is acceptable or unacceptable please click on the links below.

Fair Wear & Tear Guidelines

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Arrow downMy vehicle is due for return and I have advertising/logos on my vehicle, what should I do?

You'll need to arrange for collection by calling your DriverLine. If you don't know your DriverLine number, please call 0344 4937644. You'll need to provide the collection address, contact name, preferred date (not including weekends) a minimum of two telephone numbers, one to be a mobile please, the registration of the vehicle and an email address. Please note, we require a minimum of 2 working days’ notice to arrange a collection.

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Arrow downWhat should be returned with my vehicle?

All of the items that were provided with your vehicle on delivery should be returned. This includes, but is not exclusive to: spare keys, satellite navigation discs, log book (if you have it) and fixtures and fittings (headrests, parcel shelf etc.). Any items missing when the vehicle is collected will be charged for. For more details, please read the Fair Wear and Tear section.

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Arrow downI have personalised plates on my lease vehicle. How do I arrange to have them transferred to another vehicle or removed before collection?

Although our collections teams are not at full capacity, we are now starting to collect vehicles that were due for collection during the full COVID-19 lockdown. We then hope to start processing new collection requests in the next couple of weeks. Our collection team will be in touch as soon as possible to let you know which date the inspection will take place.

When we are able to collect your vehicle again, call your DriverLine number. If you don't know your DriverLine number, please call 0344 4937644. You'll need to do this at least 6 weeks prior to collection and we will complete the registration process for you. Please note we cannot collect a vehicle with personalised plates unless you advise us in writing that you wish to relinquish your rights to the plates.

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Arrow downI do not want to keep my personalised plate – what should I do?

Although our collections teams are not at full capacity, we are now starting to collect vehicles that were due for collection during the full COVID-19 lockdown. We then hope to start processing new collection requests in the next couple of weeks. Our collection team will be in touch as soon as possible to let you know which date the inspection will take place.

When we are able to collect your vehicle again, advise us in writing that you would like to relinquish your rights to the plate. Please let us know by emailing us at: vehicleadministration@leaseplan.co.uk

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Arrow downI want to cancel my vehicle collection, how much notice do I need to give?

We need 24 hours' notice to cancel a collection. A cancellation fee may be charged if the notice period is less than 24 hours.

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