LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

last updated 11/04/2022

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    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

Repair, maintenance and tyre

If you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work. This helps to control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly. Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line.

For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance here about how to check your vehicle is safe to drive.

Some garages are restricting 'while you wait' servicing.

Customer services

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query.

Frequently Asked Questions

Questions

Arrow downCan I expect any charges when I return my vehicle?

If your vehicle is returned with mileage that’s over the contracted amount, you will receive an invoice based on the following calculation: recorded collection mileage minus (-) contracted mileage = excess miles x the mileage variation adjustment (pence per mile). You’ll find your mileage variation adjustment price in your contract.

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Arrow downFair Wear & Tear - what's acceptable and unacceptable?

The links below will help you understand what is and what isn't acceptable fair wear and tear. Assessing fair wear and tear generally depends on the age and mileage of your vehicle.

Certain types of breakages and damage, however, are not acceptable, regardless of age and mileage. T and these include missing items or broken glass, accident and impact damage.

In all cases, we will endeavor to assess damage recharges fairly, charging on a repair rather than replacement basis where possible. When our independent partners complete their inspection, they will send you a condition report which outlines any damage on the vehicle outside of Fair Wear and Tear. This report will also detail the repair method and cost, and an appraisal report will be prepared for our used vehicle buyers.

For examples of what is acceptable or unacceptable, please click on the links below.

Fair Wear & Tear Guidelines

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Arrow downMy vehicle has advertising/logos – what should I do?

Advertising stickers, sign writing, decals (including glue residue), regardless of size, must be removed by a professional before collection. Removers should use the heat method and not a sharp implement which may damage the paintwork.

There will be a charge if the vehicle is returned with any advertising/logos in place.

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Arrow downI have personalised plates on my lease vehicle. How do I arrange to have them transferred to another vehicle or removed before collection?

Please call your DriverLine number at least six weeks before collection and we‘ll complete the registration process for you. We can’t collect a vehicle with personalised plates unless you write to us to relinquish your right to the plate. To find out more, please call 0345 250 0000.

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Arrow downI don’t want to keep my personalised plate – what should I do?

Before collection, please email vehicleadministration@leaseplan.co.uk and let us know in writing that you would like to relinquish your rights to the plate.

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Arrow downI want to cancel my vehicle collection - how much notice should I give?

We need 24 hours' notice to cancel a collection. A cancellation fee may be charged if the notice period is less than this.

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Arrow downWhat are my options now that my contract has ended?

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Arrow downWhat should be returned with my vehicle?

All of the items that were provided with your vehicle on delivery should be returned. This includes, but is not exclusive to: spare keys, satellite navigation discs, log book (if you have it) and fixtures and fittings (headrests, parcel shelf etc.). Any items missing when the vehicle is collected will be charged for. For more details, please read the Fair Wear and Tear section.

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