LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • Our offices remain open and our team are available to help you with some staff working from home.
  • Garages remain open. Servicing, MOTs and repairs should continue as per the service schedule, although there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery are continuing as normal with our agents taking extra care to follow health advice and the latest guidelines.
  • Mobile tyre fitting is still available to provide tyre fitting at your choice of location.
  • Collection and delivery is available.

last updated 11/04/2022

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

Repair, maintenance and tyre

If you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly. Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line.

For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance here about how to check your vehicle is safe to drive.

Some garages are restricting 'while you wait' servicing.

Customer services

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

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Frequently Asked Questions

Questions

Arrow downWhen should I order my next vehicle?

You will be contacted by LeasePlan or your fleet contact when it's time to order your new vehicle.

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Arrow downI am happy with my vehicle choice -how do I place my order?

You can place your order within Quotes & Orders.

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Arrow downMy new vehicle won't be delivered until after my current lease ends. Can I keep my current vehicle until the new one is delivered?

Leases can often be extended on an informal basis.

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Arrow downI've made a mistake on my order - what should I do?

Please contact your customer service team who will speak to the dealer to ensure any change or cancellation will be possible. Cancellation charges may apply depending on the status of the order.

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Arrow downHow can I buy my vehicle?

To find out if you're eligible to purchase your vehicle please get in touch with LeasePlan or your fleet contact.

If you already know that you're eligible, please visit our vehicle quotation site for a valuation.   

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Arrow downIf I buy my vehicle, how do I arrange payment?

LeasePlan can take payment by bank transaction (BACS) or debit card via a secure payment page. We cannot accept cheques.

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Arrow downMy order has been delayed. Can I keep my current vehicle for longer?

Yes, you can formally extend your contract by contacting our customer service team below.

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Arrow downCan I book a demonstrator vehicle?

You can now book a demonstrator vehicle with a dealership. For more information, please speak to your customer service team.

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Arrow downHow can I find out manufacturer lead times?

Lead times vary by manufacturer and by the specification of the car ordered. Please click the following link for a guide to lead times:

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