LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

Questions

Arrow downIs maintenance included in my contract?

This will be in your contract or your fleet manager will know. If you’re still unsure, please call the DriverLine.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downHow do I know when my vehicle needs an MOT?

You can check your MOT status here and we’ll send you or your fleet manager reminders as your MOT due date approaches with instructions.

If you have a maintained contract, call your DriverLine number and we'll get you booked in. If you arrange your own servicing, please book into a local approved MOT centre.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downHow far in advance should I book the service?

We’ll only MOT a vehicle when it’s due one. If you have a maintained contract, you must use our Service Booking line – 0344 371 8033 – to book work or you can select the ‘Service Booking’ option on your DriverLine. You can also book an MOT online.

Our MOT slots prioritise those most in need while ensuring your job is handled promptly. Booking directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking Line.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhere can my vehicle be MOT'd?

Please contact the DriverLine if you have a maintenance contract. If you don’t, you can take your vehicle to any main dealer or independent garage to be serviced as long as:

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downHow long will the MOT take?

The majority of vehicles that go in for standard servicing are returned the same day if there are no complex issues. The vehicle should be ready for collection between 4pm - 5pm or delivered back to you between 4pm - 5.30pm - unless otherwise agreed. Unfortunately, we cannot guarantee a specific time.

If any complex issues are found, your vehicle may be off the road for more than a day. If this happens, we’ll let you know as soon as possible and we’ll aim to return the vehicle as fast as we can.

A courtesy vehicle may be available but we can’t promise a like for like one. We can provide you with a hire vehicle (at a cost) if you need one, depending on your contract.

If you do get a replacement vehicle, please take the necessary steps to protect yourself from COVID-19 and check that all surfaces have been wiped down.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downShould I MOT the vehicle before returning it at the end of my contract?

You may need to have your vehicle MOT'd before returning it depending on when the MOT is due. If the MOT is due before the vehicle is returned, then the vehicle must be MOT'd and confirmation of this provided when returning the vehicle.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downCan I get my vehicle MOD'd before it’s due?

We will only MOT a vehicle when it’s required. If it does not need an immediate MOT, it won’t be booked in.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhat happens if my vehicle fails its MOT because of the tyres?

Tyres are one of the main reasons vehicles fail an MOT, so it's worth checking the condition of them before the test. If they need replacing, contact your DriverLine.

We will often use LP tyre centres for MOTs to ensure that if the vehicle needs tyres, we can fit them during the same visit to save you having to return.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downCan I get a copy of my MOT certificate?

Yes - please contact the DriverLine on 0344 493 7644 and select the ‘MOT’ option. This is only available during regular business hours - 9am to 5pm.

You can also request the original copy.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help