LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

England

England is in national lockdown and people are expected to stay at home except in certain situations.

Visit the GOV.UK website for more information

Scotland

Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.

Visit the gov.scot website for more information

Wales

Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.

Vist the Gov.Wales website for more information

Northern Ireland

Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.

Visit the NIDIRECT.GOV.UK site for more information

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.
  • If you arranged your vehicle lease directly with us or through a broker, please complete this form

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services during lockdown

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

Questions

Arrow downWhat support is the Government offering to help SMEs?

We know this is a difficult time for many businesses and individuals, so we have put together an article highlighting some of the key funding schemes and initiatives from the Government. We hope you find something there that helps you. However, if you review the list and there aren’t any options that meet your needs, please complete our online form and we’ll do our best to help you. We’re using this form because it means you can work through it in your own time and at your own pace, while we can still make sure we get all the information we need to review your request as swiftly as possible. We’ve moved more people into the team to help with these requests and we’ll get back to you as soon as we can. That said, it is likely to take a little while, so please don’t chase up your query for at least 21 days.

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Arrow downI’m struggling to make my car payments. Is there anything you can do to help?

We understand this is a difficult time for many businesses and individuals and you may be struggling to meet the payments for your vehicle. However, we also know that many people don’t want to give up their vehicle, so we have put together an article telling you about what the Government is doing to help. Once you’ve reviewed the list in the article, if there aren’t any options that would work for you, please let us know by completing our online form and we’ll do our best to help you. We’re using this form because it means you can work through it in your own time and at your own pace, while we can still make sure we get  all the information we need to review your request as swiftly as possible. We’ve moved more people into the team to help with these requests and we’ll get back to you as soon as we can. That said, it is likely to take a little while, so please don’t chase up your query for at least 21 days.

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Arrow downWhen will you take the first payment?

The first direct debit will come out of your account 14 days after your vehicle has been delivered.

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Arrow downDo I need to discuss this with my accountant?

You should always discuss your options for sourcing vehicles with your accountant as tax implications can be different for individuals. For example, LTD companies, partnerships & sole trader businesses can lease a vehicle through the business; however, if you are a director of a limited company you may prefer to lease a car personally depending on the prevailing company car tax rates. Sole traders and small partnerships do not pay company car tax. All business subscriptions exclude VAT.

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