LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK


England is in national lockdown and people are expected to stay at home except in certain situations.

Visit the GOV.UK website for more information


Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.

Visit the website for more information


Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.

Vist the Gov.Wales website for more information

Northern Ireland

Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.

Visit the NIDIRECT.GOV.UK site for more information

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services during lockdown

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

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Frequently Asked Questions

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Arrow downCan electric vehicle batteries be recycled?

Batteries can have a second life as static energy storage after being used in an electric vehicle, and they can be recycled at the end of their lifespan. However, this isn’t always happening.

The European Commission is considering setting targets for recycled content in new battery packs, warning that lithium – which is cheaper to produce from new than to recover from end-of-life batteries – is too often wasted.

Battery manufacturers are already preparing for an influx of recyclable materials as larger numbers of electric vehicles reach the end of their life. Northvolt, which will soon supply BMW and Volkswagen Group, will open a pilot recycling plant in Sweden this year, with a full-scale facility following in 2022. By 2030, it’s targeting a 50% share of recycled content in new cells.

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Arrow downCan the grid cope with everyone charging their electric cars?

Absolutely. National Grid ESO says peak demand was at its highest in 2002, and it has fallen 16% since as appliances become more efficient and homes and businesses add solar panels. With smarter chargepoints enabling sessions to be scheduled to avoid demand spikes, and energy to be returned to the grid, it’s only projecting a 10% rise in peak demand once everyone switches to electric vehicles. That’s still lower than in 2002.

To find out more about how the electrical grid is changing, click here.

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Arrow downIs manufacturing an electric vehicle bad for the environment?

Electric vehicles do require more energy to build than their combustion engine counterparts. But that’s only half of the story.

According to a recent Volkswagen Group study, manufacturing the ID.3 electric hatchback (including processing raw materials) produces almost twice as much CO2 as the equivalent petrol or diesel Golf. However, it adds, even without factoring in the carbon-neutral factory where the ID.3 is built, lifecycle CO2 emissions comfortably undercut both versions of the Golf.

This isn’t an unusual scenario. New research suggests whole-life CO2 emissions for an electric car are lower than a petrol equivalent in almost every country across the world.

Meanwhile, vehicle manufacturers are shifting factories to renewable energy, creating local supply chains to avoid long-distance shipping and CO2 emissions for electricity production are falling too. The average carbon intensity of the UK grid was two thirds lower in 2020 than in 2013, and the ambition is net zero emissions by 2025. All of these steps help to extend the environmental benefits compared to a petrol or diesel car.

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Arrow downWhat grants are available for EVs?

List prices for electric vehicles are still higher than their petrol or diesel counterparts, but the UK Government is providing funding to help close the gap.

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Arrow downWill I be able to drive a petrol or diesel car after 2030?

Yes. The UK Government is banning the sale of new petrol and diesel cars and vans in 2030, and hybrids will follow five years later 2. There are no plans to ban the use of vehicles sold beforehand, but it is possible in the longer term that future clean air zones could restrict their access to city centers or charge for entry.

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