LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

last updated 11/04/2022

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

Repair, maintenance and tyre

If you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work. This helps to control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly. Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line.

For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance here about how to check your vehicle is safe to drive.

Some garages are restricting 'while you wait' servicing.

Customer services

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query.

Frequently Asked Questions

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Questions

Arrow downHow long does it take to charge an electric vehicle on the road?

It depends where you plug in. Chargepoints are typically installed based on the sort of stops drivers make at those locations. The most common types are as follows:

Click here to read more about public chargepoints.

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Arrow downDoes the UK have enough chargepoints?

The UK has one of the world’s most advanced chargepoint networks, and it’s growing all the time. There are almost 25,000 units in the UK, many of which can charge more than one vehicle at the same time. Most major routes are also well served by ‘rapid’ chargers, which are located at service stations and rest stops near motorways and A-roads. In England, the average distance between rapid chargers is just 25 miles.

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Arrow downAren’t there lots of different charging connectors?

No. The European Commission set the Type 2 connector as the standard for Europe in 2013. Most manufacturers now use this for their vehicles, and charging points typically have a Type 2 socket as well. Similar to a USB port, this means vehicles can be plugged in regardless of what socket they have on board.

Rapid chargers are slightly different, as these have thicker and often water-cooled cables which are tethered to the unit itself. Again, there is a European standard (the Combined Charging System) used by most new cars, but chargepoints are usually fitted with several connectors compatible with the three most common standards.

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Arrow downDo you need lots of apps and membership cards?

Fewer than you would have a few years ago. All new rapid chargers should already offer payment via contactless credit or debit card, and a lot of slower units offer one-off payments without registering an account.

However, this is usually the most expensive way to charge. Many networks offer discounts for account holders, and store payment details to make it quicker to start a charging session. Some memberships and fuel card providers also offer ‘roaming’ capability, which enables drivers to access and multiple networks with a single account. A few also offer international roaming.

A full guide to the UK’s public charging networks is available here.

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Arrow downWill I need a different charging cable if I go abroad?

Only if you’re charging from a domestic plug socket. Travel adaptors to convert a three-pin plug are not suitable for the sustained high currents needed for electric vehicle charging. However, the Type 2 connector is standard across Europe, so public chargepoints at destinations and rest areas will have the same socket or leads as in the UK.

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