LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

England

England is in national lockdown and people are expected to stay at home except in certain situations.

Visit the GOV.UK website for more information

Scotland

Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.

Visit the gov.scot website for more information

Wales

Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.

Vist the Gov.Wales website for more information

Northern Ireland

Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.

Visit the NIDIRECT.GOV.UK site for more information

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services during lockdown

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

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Questions

Arrow downHow long does it take to charge an electric vehicle on the road?

It depends where you plug in. Chargepoints are typically installed based on the sort of stops drivers make at those locations. The most common types are as follows:

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Arrow downDoes the UK have enough chargepoints?

The UK has one of the world’s most advanced chargepoint networks, and it’s growing all the time. There are almost 25,000 units in the UK, many of which can charge more than one vehicle at the same time. Most major routes are also well served by ‘rapid’ chargers, which are located at service stations and rest stops near motorways and A-roads. In England, the average distance between rapid chargers is just 25 miles.

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Arrow downAren’t there lots of different charging connectors?

No. The European Commission set the Type 2 connector as the standard for Europe in 2013. Most manufacturers now use this for their vehicles, and charging points typically have a Type 2 socket as well. Similar to a USB port, this means vehicles can be plugged in regardless of what socket they have on board.

Rapid chargers are slightly different, as these have thicker and often water-cooled cables which are tethered to the unit itself. Again, there is a European standard (the Combined Charging System) used by most new cars, but chargepoints are usually fitted with several connectors compatible with the three most common standards.

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Arrow downDo you need lots of apps and membership cards?

Fewer than you would have a few years ago. All new rapid chargers should already offer payment via contactless credit or debit card, and a lot of slower units offer one-off payments without registering an account.

However, this is usually the most expensive way to charge. Many networks offer discounts for account holders, and store payment details to make it quicker to start a charging session. Some memberships and fuel card providers also offer ‘roaming’ capability, which enables drivers to access and multiple networks with a single account. A few also offer international roaming.

A full guide to the UK’s public charging networks is available here.

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Arrow downWill I need a different charging cable if I go abroad?

Only if you’re charging from a domestic plug socket. Travel adaptors to convert a three-pin plug are not suitable for the sustained high currents needed for electric vehicle charging. However, the Type 2 connector is standard across Europe, so public chargepoints at destinations and rest areas will have the same socket or leads as in the UK.

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