LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

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Frequently Asked Questions

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Questions

Arrow downWhat are the different types of charging sockets?

There are several different types of sockets used in the UK. A good way to remember what connector you need is to look at where your car is made:

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Arrow downI can’t charge at home. Are there any alternatives?

You can use a public charging point. At the moment, there are over 23,000 public charging points and there are likely to be many more soon. You can see them all at www.zap-map.com

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Arrow downHow do I get a private home charger?

We can provide a BP Chargemaster home EV package as an optional extra, included in your monthly allowance, as permitted by your employer. 

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Arrow downCan I charge an electric vehicle from a three-pin plug socket?

One of the biggest advantages of an electric vehicle is they can be plugged in almost anywhere with an electricity supply. Most plug-in hybrid and electric vehicles are supplied with a cable fitted with a three-pin plug, and this is compatible with any household socket.

However, a dedicated chargepoint offers up to three times faster charging, it’s weatherproof and removes the need to trail cables through windows or add an outdoor plug socket.

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Arrow downHow much does it cost to install a home charging point?

There are thousands of chargepoint options eligible for the Electric Vehicle Homecharge Scheme, which covers up to 75% of the unit and installation costs (to a maximum £350 including VAT). Pricing starts from a few hundred pounds for the most basic units, including installation, and increases as you add faster charging speeds, remote control via a smartphone app, or designer units with premium materials. There are around 400 units to choose from.

Installing a chargepoint has become a routine job, which usually doesn’t require additional work. However, some properties could require longer cabling from the electricity supply to the driveway, or upgrades to the main board in older houses. Extra costs should be identified during the application process.

Find out more about home charging in our guide, availablehere.

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Arrow downHow long does it take to charge an electric car at home?

The majority of electric vehicle charging takes place at home. It takes a couple of minutes to plug in and, if it’s left charging overnight, you’ll wake up to a full ‘tank’ in the morning. Charging speeds depend on the power supply, and what the vehicle is capable of taking on.

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Arrow downHow much will electric vehicle charging add to my electricity bills?

Based on the national average flat-rate unit cost for energy, a typical electric family car covering 10,000 miles per year would cost around £41 per month in electricity if it was only charged at home. On a dual-rate tariff, with cheaper rates for off-peak charging, this could be as low as £10 per month.

For comparison, using fuel prices from The AA, an equivalent petrol car would cost around £110, while a diesel car would cost £94. Any increase in utility bills is offset by not having to visit a fuel station.

More information about the cost of home charging is available here.

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Arrow downWhat if I don’t have off-street parking?

You’re not alone - one in four UK cars is parked on the street overnight and the Government is paying attention. Launched in 2017, the On-Street Residential Charging Scheme (ORCS) provides funding for local authorities to roll out infrastructure for areas without driveways or garages. More than 4,000 units have already been funded by the scheme, and residents can lobby councils to apply.

To find out more about growing your local on-street charging network, click here.

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Arrow downCan I run a charging cable across a pavement?

There is no law against running charging cables across a pavement, but local rules vary. Section 178 of the Highways Act 1980 says you cannot run cables over, across or along a pavement or highway without permission from the council responsible for it. Some local councils have opted to allow residents to do so, others view it as a trip hazard and will ask for it to be removed.

The Association of British Insurers says insurance policies also don’t necessarily cover damage to the cable or injuries if someone trips over it. Some specialist providers do offer this, but – if you have to run a cable over the pavement – it’s worth adding a brightly coloured cover to protect it and make it obvious to pedestrians.

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Arrow downAre charging cables easy to steal?

Cable thefts are reportedly on the rise in the UK, as they are worth around £200 and can be sold online. However, it’s not easy to steal them. Most new hybrid and electric cars use the same ‘Type 2’ connector, which locks to both the vehicle and the charging point while it’s in use. It’s usually impossible to remove without the vehicle’s key.

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Arrow downIs it safe to plug in an electric car while it’s raining?

Yes. Electric vehicle charging connectors are weatherproof, and the chargepoint will only start to supply current once it’s detected that it’s locked to the car.

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Arrow downHow do I claim expenses for the electricity used at home?

HMRC has an Advisory Electric Rate of 4p per mile which drivers can reclaim if they are using an electric car or van for business journeys, but this doesn’t always cover costs. To simplify this process, Centrica and NewMotion have recently launched automated systems to reimburse drivers via payroll for the full cost of charging at home or on the road.

To find out more about reimbursement for electric vehicles, clickhere.

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