LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • Our offices remain open and our team are available to help you with some staff working from home.
  • Garages remain open. Servicing, MOTs and repairs should continue as per the service schedule, although there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery are continuing as normal with our agents taking extra care to follow health advice and the latest guidelines.
  • Mobile tyre fitting is still available to provide tyre fitting at your choice of location.
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers.

last updated 29/11/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

Financial Support

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options
  • If you took a contract through a broker, please click here.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to continue to support our drivers with maintenance and repairs throughout the pandemic.

If you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly. Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line.

For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance here about how to check your vehicle is safe to drive.

Some garages are restricting some services such as collection and delivery, while you wait servicing – and we are urging customers to clean their vehicles before handover. Following the government’s guidance for the industry, vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

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Questions

Arrow downWhen using your online quoting tool, I'm seeing a blank screen. Why is this?

This may happen if your pop-up blocker is switched on. Please ensure you disable this and then try using the tool again. If this doesn’t work, please call your DriverLine. If you don’t know your DriverLine, call 0344 493 7644. 

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Arrow downI would like to apply for a fuel card. What are my options?

Your access to a LeasePlan fuel card may depend on your contract or your company's policy. Please speak to your fleet manager or call your DriverLine. If you don't know your DriverLine number, call 0344 493 7644.

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Arrow downCan others drive my vehicle?

Yes, you can add one additional driver i.e your spouse - provided you live at the same residential address. Call our DriverLine on 0344 493 7659 to add a driver.

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Arrow downI've lost my car key – what should I do?

If you need immediate access to your vehicle, cannot locate a spare key and your contract includes breakdown or recovery with LP Assist, please call breakdown assistance.

If you have access to your vehicle using the spare keys, you'll need an authorisation letter from us to get new keys from the manufacturer.

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Arrow downFair Wear & Tear guidelines - what's acceptable and unacceptable?

You'll find diagrams of what is, and what isn't, acceptable throughout this guide.

By the time you've finished the guide, you'll have an excellent idea of the minimum standard expected for returned vehicles. 

The assessment of fair wear and tear is generally dependent upon the age and mileage of the vehicle under inspection. Certain breakages and damage however, are not acceptable, regardless of age and mileage, and these, amongst others, include missing items or broken glass, accident and impact damage. In all cases, we'll assess damage recharges fairly, charging on a repair, rather than replacement basis, where possible.

When our independent partners complete their inspection, they'll provide a condition report which identifies any damage on the vehicle outside the acceptance of fair wear and tear. This report will also detail the repair method and cost of repair. An appraisal report is prepared for our used vehicle buyers.

For examples of what is acceptable, or unacceptable, please click on the links below.

Fair Wear & Tear guidelines

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Arrow downMy contract is coming to an end - will you collect my vehicle?

You'll need to arrange for collection by calling your DriverLine. If you don't know your DriverLine number, call 0344 4937644.

You'll need to provide the collection address, contact name, preferred date (not including weekends) a minimum of two telephone numbers, one to be a mobile please, the registration of the vehicle and an email address. We also require a minimum of two working days’ notice to arrange a collection.

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Arrow downDo I need to clean my vehicle before I return it?

Yes please, it's a requirement to clean the vehicle inside and out. The collection agent will appraise the vehicle with you and record any damage within a report, which you'll be required to sign.

Ensuring the vehicle is clean removes ambiguity, helps us to ensure the report is as accurate as possible and reduces the likelihood of disputes at a later date. With regret, we may need to cancel collection if the vehicle is too dirty for appraisal which may result in costs being recharged.

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Arrow downPersonalised number plates

For help with personalised number plates, please email vehicleadministration@leaseplan.co.uk or call your DriverLine.  If you don't know your DriverLine number, call 0344 4937644.

If you wish to place a personalised number plate on a new vehicle, transfer or remove it, contact us. We'll talk you through the process and work with the DVLA on your behalf to ensure that the transfer is completed. At each step of the process, we'll keep you informed of how we're doing and when you can update your vehicle with the relevant registration number.

When changing your company car, let us know as soon as possible if you have a personalised plate that needs transferring.

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Arrow downI have personalised plates on my lease vehicle - how do I arrange to have them transferred to another vehicle or removed before collection?

Simply call your DriverLine number. If you don't know your DriverLine number call 0344 493 7644. You'll need to do this at least six weeks before collection and we'll complete the registration process for you. We cannot collect a vehicle with personalised plates unless you advise us in writing that you wish to relinquish your right to the plates.

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Arrow downHow do I get the P11D information I need?

Call our DriverLine on 0344 493 7659 if you need information for your P11D.

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Arrow downI want to purchase my vehicle – will road tax also be included?

We cannot transfer the road tax with the sale of the vehicle. You'll need to purchase your own road tax either online or at the post office. During the purchase process, we'll give you details of how to do this.

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