LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • Our offices remain open and our team are available to help you with some staff working from home.
  • Garages remain open. Servicing, MOTs and repairs should continue as per the service schedule, although there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery are continuing as normal with our agents taking extra care to follow health advice and the latest guidelines.
  • Mobile tyre fitting is still available to provide tyre fitting at your choice of location.
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers.

last updated 29/11/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

Financial Support

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options
  • If you took a contract through a broker, please click here.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to continue to support our drivers with maintenance and repairs throughout the pandemic.

If you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly. Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line.

For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance here about how to check your vehicle is safe to drive.

Some garages are restricting some services such as collection and delivery, while you wait servicing – and we are urging customers to clean their vehicles before handover. Following the government’s guidance for the industry, vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

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Frequently Asked Questions

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Questions

Arrow downHow do you deal with fines?

Fines sent to LeasePlan by post or email are passed on to our customers or the necessary driver information is sent to the relevant authorities.

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Arrow downWhat is a PCN?

PCNs are Parking Charge Notices for private parking.  They’re distinct from the Penalty Charge Notices that are issued by local authorities. A PCN is the document issued by the car park owner or operator for breaching the terms of the contract agreed by parking in the car park or for trespassing. PCNs ask for payment of parking charges.

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Arrow downI have received a fine or PCN. What should I do?

If you receive a fine, this means that LeasePlan has transferred liability to you as the driver/customer in possession of the vehicle at the time the offence was committed.

You have two options:

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Arrow downWhen does LeasePlan pay a fine/PCN?

LeasePlan will pay a fine/PCN and send you an invoice in two situations:

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Arrow downLeasePlan have given the private parking company my details. Why are you now saying you'll pay on my behalf?

The Protection of Freedom Act (2012) allows the private parking company to return the PCN to LeasePlan if they've been unable to contact you and LeasePlan are held liable under keeper liability. If this happens, LeasePlan will pay the PCN and recharge this on to you along with an administration fee.

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Arrow downI have received a congestion charge/bus lane fine recharge. Why was this paid on my behalf?

Congestion charge fines and some bus lane fines (depending on the authority) must be paid by the registered keeper (LeasePlan) and recharged to the customer. The issuing authorities do not allow us to transfer liability. If this has happened for a different fine, it may be due to your company's policy. If you'd like to talk to someone, please contact your customer services team.

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Arrow downWhat happens if I ignore a PCN?

Much of the advice on the internet is to ignore the private parking company as there is little/nothing that they can do. LeasePlan strongly advises against this. The Protection of Freedoms Act has given the private parking companies increased powers to pursue the registered keeper of the vehicle for payment. if a driver doesn't comply with the terms and conditions set in place by the private parking company, then the driver is responsible for any charges incurred.

Ultimately, you may end up being taken to court with a judgement against you costing significantly more than the initial charge. You can also be issued with a County Court Judgement (CCJ) against your name. If you feel you have a right to contest, then please appeal to the private parking company by following the instructions provided on the PCN.  Any costs incurred by LeasePlan for private parking charges will be passed onto the customer along with an administration fee.

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Arrow downWhy have I been charged an administration fee on top of the fine?

We charge an administration fee for processing your fine as stated in the Terms and Conditions of your contract.

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Arrow downI have paid a speeding fine. Do I notify LeasePlan?

You don't have to inform LeasePlan if you've paid a speeding fine. If you become disqualified from driving, it's a criminal offence to continue driving the vehicle and your insurance cover will be invalid which is a breach of your contract with LeasePlan. If you're concerned, contact your fleet manager or call your DriverLine number. If you don't know your DriverLine number, call 0344 493 7644.

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Arrow downHow long does a police authority have to issue a speeding fine to the registered keeper?

The police have 14 days to issue a speeding fine to the registered keeper. Outside of this time, it's unenforceable. For further information, click here.

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Arrow downI need to get a copy of a fine. What should I do?

Please contact your customer service team and they'll be able to send this to you.  We're legally unable to send you a copy of a speeding fine, but we can provide you with the details of the offence.

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Arrow downI would like to contest a fine (even if it has already been paid) - what do I do?

We can supply a third party authorisation letter to allow you to do this. Some authorities also allow you to contest a fine online. You should check the relevant authority's website to see if this is possible. If you would like to do this, please contact your customer service team. If you do not know your DriverLine number, please call 0344 493 7644.

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Arrow downI was not the driver of the vehicle at the time the fine/PCN was issued. What should I do?

If you know who the driver was, you should either pass the details of the driver on to the authority or get the driver to pay.

If you don't know who the driver was, you need to pay the charge or appeal against it. If you don't do this, the authority will chase you for payment and ultimately, you may end up being taken to court with a judgement against you costing significantly more than the initial charge. You may also be issued with a County Court Judgement (CCJ) against your name.

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Arrow downI've been incorrectly charged for a congestion charge penalty - how can I contest this?

If you wish to appeal and contest the fine, please contact your customer service team to obtain a third party authorisation letter to contest the fine directly with Transport for London (TfL) and then visit the TfL website for details on appealing the congestion charge here. You must appeal to TfL within 28 days of the date of issue of the fine for them to review it.

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Arrow downI have contested a congestion charge penalty with TfL and they’ve agreed to cancel the fine. What should I do?

Once we’ve received official confirmation from TfL and the refund has been received, we’ll issue the credit via your customer account. If you’ve not received this after six weeks, please contact your customer services team.

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Arrow downI’ve received a recharge from LeasePlan for a fixed penalty notice as a result of an insurance advisory letter. What should I do?

Contact your insurance provider or third party who manages the Motor Insurance Database for you immediately. Failure to do so or delay could result in further fines and penalties.

Under your customer agreement with us, failure to provide proof of insurance could result in LeasePlan taking further action. Please pay this as a normal invoice.

The fixed penalty notice is only issued if, as the result of the insurance advisory letter, the vehicle still doesn't show on the Motor Insurance Database (MID).

LeasePlan, on receipt of the fixed penalty notice, are required to pay and recharge the fine as new legislation doesn't allow the registered keeper to transfer liability. An administration fee is charged for this as per the terms and conditions of your contract.

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Arrow downWhich offences are endorsable?

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Arrow downWhich offences are non endorsable?

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