LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

last updated 05/01/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

England

England is in national lockdown and people are expected to stay at home except in certain situations.

Visit the GOV.UK website for more information

Scotland

Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.

Visit the gov.scot website for more information

Wales

Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.

Vist the Gov.Wales website for more information

Northern Ireland

Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.

Visit the NIDIRECT.GOV.UK site for more information

Financial Support

Government guidance on financial support available to businesses is available here.

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options.
  • If you arranged your vehicle lease directly with us or through a broker, please complete this form

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to  continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to  control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services during lockdown

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

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Frequently Asked Questions

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Arrow downWhat is the current situation with fines?

Currently fines sent to LeasePlan by post or email are still being processed. These are then passed on to our customers as usual or the necessary driver information is sent to the relevant authorities.

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Arrow downI have received a fine or PCN. What should I do?

If you have received a fine this means that LeasePlan has transferred liability to you as the driver/customer in possession of the vehicle at the time the offence was committed.

In general, you have two options.

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Arrow downWhat is a PCN?

PCNs are Parking Charge Notices for private parking. Please note that they are distinct from the Penalty Charge Notices that are issued by local authorities. A PCN is the document issued by the car park owner or operator for breaching the terms of the contract agreed by parking in the car park, or for trespassing. PCNs ask for payment of parking charges.

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Arrow downIs a Parking Charge Notice a fine?

No. Parking charges are a charge arising when a driver breaches the terms and conditions of parking on private land. By parking on private land the driver enters into a contract with the car park owner as stipulated on signage located in easily visible positions in the car park.

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Arrow downWhen does LeasePlan pay a fine/PCN?

LeasePlan will pay a fine/PCN and send you an invoice in two situations:

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Arrow downHow do I appeal against a PCN?

When you receive the PCN from the private parking company, there will be instructions as to how to appeal the charge. Please follow these instructions and appeal directly.

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Arrow downWhat happens if I ignore a PCN?

Much of the advice on the internet is to ignore the private parking company as there is little/nothing that they can do. LeasePlan strongly advises against this. The Protection of Freedoms Act has given the private parking companies increased power to pursue the registered keeper of the vehicle for payment. LeasePlan also believes that private parking companies should be treated with the same integrity as any local authority. It is LeasePlan's belief that if a driver does not comply with the terms and conditions set in place by the private parking company then the driver is responsible for any charges incurred. Ultimately you may end up being taken to court with a judgement against you costing significantly more than the initial charge. You can also be issued with a County Court Judgement (CCJ) against your name. If you feel you have a right to contest it then please appeal to the private parking company as per the instructions provided on the PCN.  Any costs incurred by LeasePlan for private parking charges will be passed onto the customer, along with an administration fee.

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Arrow downLeasePlan have given the Private Parking Company my details. Why are you now saying you are going to pay on my behalf?

The Protection of Freedom Act (2012) allows the private parking company to return the PCN to LeasePlan as they have been unable to contact you and LeasePlan are held liable under Keeper Liability. If this happens then LeasePlan will pay the PCN and recharge this on to you, along with an administration fee.

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Arrow downI have received a Congestion Charge/Bus Lane fine recharge. Why was this paid on my behalf?

Congestion charge fines and some bus lane fines (depending on the authority) must be paid by the registered keeper (LeasePlan) and recharged to the customer. The issuing authorities do not allow us to transfer liability. If this has happened for a different fine it may be due to your company's policy. If you would like to talk to someone about this, please contact your customer services team.

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Arrow downWhy have I been charged an administration fee on top of the fine?

We charge an administration fee for processing your fine as stated in the Terms and Conditions of your contract.

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Arrow downWhy have you charged me an administration fee?

From 1st August 2017, LeasePlan will charge an administration fee when processing any fine.  We have held our administration fees at the same level for the last 10 years but the volume of fines we receive has risen by almost 50% in the last 3 years and we are no longer able to continue processing fines without passing some of the cost of this management on to customers.

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Arrow downI would like to contest a fine (even if it has already been paid) - what do I need to do?

We can supply a third party authorisation letter to allow you to do this. Some authorities also allow you to contest a fine online. You should check the relevant authority's web pages to see if this is available. If you would like to pursue this, please contact your customer service team. If you do not know your DriverLine number, please call 0344 493 7644.

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Arrow downI need to get a copy of a fine. What should I do?

Please contact your customer service team and they will be able to send this to you.  Please note that we are legally unable to send you a copy of a speeding fine, but we can provide you with the details of the offence.

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Arrow downHow long does a Police authority have to issue a speeding fine to the registered keeper?

The Police have 14 days in which to issue a speeding fine notification to the registered keeper.  Outside of this time it is unenforceable. For further information please visit: www.askthe.police.uk/content/Q557.htm

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Arrow downI have paid a speeding fine. Do I have to notify LeasePlan?

No. You do not have to inform LeasePlan if you have paid a speeding fine. But if as a result of points you become disqualified from driving it is a criminal offence to carry on driving the vehicle and your insurance cover will be invalid. Having no insurance is a breach of your contract with LeasePlan. If you are concerned, you should contact your fleet manager or call your DriverLine number. If you do not know your DriverLine number, please call 0344 493 7644.

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Arrow downI was not in charge of the vehicle at the time the Fine/PCN was issued. What do I do?

If you know who the driver was, you should either pass the details of the driver on to the authority or get the driver to pay it. If you don't know who the driver was, you need to pay the charge or appeal against it. If you don't do this then the authority will chase you for payment and ultimately you may end up being taken to court with a judgement against you costing significantly more than the initial charge. You may also be issued with a County Court Judgement (CCJ) against your name.

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Arrow downI have been incorrectly charged for a Congestion Charge penalty - how can I contest this?

If you wish to appeal and contest the fine, please contact your customer service team to obtain a third party authorisation letter to contest the fine directly with TFL and then visit the Transport for London website for details on appealing the congestion charge: www.tfl.gov.uk/roadusers/congestioncharging/. Please note you must appeal to Transport for London within 28 days of the date of issue of the fine for them to review it.

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Arrow downI have contested a Congestion Charge penalty with Transport for London (TFL) and they have agreed to cancel the fine. What should I do?

Once we have received official confirmation from TFL and the refund has been received we will issue the credit via your customer account.  If you have not received this after 6 weeks, please contact your customer services team.

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Arrow downI have received a recharge from LeasePlan for a fixed penalty notice as a result of an Insurance Advisory Letter. What should I do?

You need to contact your insurance provider or third party who manages the Motor Insurance Database for you immediately. Failure to do so or delay could result in further fines and penalties. Under your customer agreement with us failure to provide proof of insurance could result in LeasePlan taking further action. Pay this as a normal invoice. The fixed penalty notice is only issued if, as the result of the Insurance Advisory Letter, the vehicle still does not show on the Motor Insurance Database (MID). LeasePlan, on receipt of the fixed penalty notice are required to pay and recharge the fine as new legislation does not allow the registered keeper to transfer liability. An administration fee is charged for this as per the terms and conditions of your contract.

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Arrow downWhich offences are Endorsable?

Speeding and traffic offences are endorsable.

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Arrow downWhich offences are Non Endorsable?

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