LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the continuing coronavirus pandemic, we are working to ensure that we can provide services to keep you safely on the road - and support limiting the spread of the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • Our offices remain open and our team are available to help you with some staff working from home.
  • Garages remain open. Servicing, MOTs and repairs should continue as per the service schedule, although there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery are continuing as normal with our agents taking extra care to follow health advice and the latest guidelines.
  • Mobile tyre fitting is still available to provide tyre fitting at your choice of location.
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers.

last updated 10/12/2021

  1.  
    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones.

The rules around the UK

Here's a quick reminder of rules around the UK

Financial Support

If you need financial support from us, please get in touch using the contact details below. 

  • If you are a corporate or public sector customer, please speak to your LeasePlan account manager to discuss your options
  • If you took a contract through a broker, please click here.

Repair, maintenance and tyre

Thanks to the large number of committed independent garages in our network, we have been able to continue to support our drivers with maintenance and repairs throughout the pandemic.

If you have a maintained contract you must use our Service Booking line – 0344 371 8033 – to book work.  This helps to control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly. Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line.

For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance here about how to check your vehicle is safe to drive.

Some garages are restricting some services such as collection and delivery, while you wait servicing – and we are urging customers to clean their vehicles before handover. Following the government’s guidance for the industry, vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Customer services

You can still call or email us (our contact details are below). We're doing as much as we can to support our customers, especially front-line teams and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query. 

Contact Us

Frequently Asked Questions

Questions

Arrow downWhat should I do if I have an accident?

Our accident management partner, AA, is available as usual. Just call our Driver Line on 0344 493 7659 for assistance.

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Arrow downWhat if my windows need repairing or replacing?

Our glass provider is available as usual. Just call our DriverLine on 0344 493 7659 for help.

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Arrow downCan I book a repair on my vehicle?

If you have a maintenance contract, please do not book any service or repair directly with a servicing garage. All bookings must be made through the DriverLine on 0344 493 7659.

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Arrow downWhat happens if I break down?

Our roadside assistance provider, the AA, is available as usual. Just call our DriverLine on 0344 493 7659.

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Arrow downOverseas accident or breakdown: what should I do?

If you have LeasePlan maintenance in your contract, you normally have breakdown included and this will cover you for European breakdowns.

You must inform us if you plan to travel overseas with your LP vehicle and if you experience a breakdown, we’ll put you in touch with the AA who will be able to guide you through what to do next. This also means if we get a request for work from the garage, we can authorise any repair work quickly.

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Arrow downIs it safe to have my glass repaired rather than replaced?

Yes, the glass fitter will determine whether the glass is suitable for a repair. 

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Arrow downWhy have I been charged for damage on my vehicle when it was returned?

All vehicles undergo an inspection in accordance with our Fair Wear and Tear guidelines.  Any damage identified that's not compliant with Fair Wear and Tear is charged to you in accordance with your hire agreement. 

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Arrow downI disagree with the damage charges I have received - what can I do?

Please refer to your terms and conditions and the Fair Wear and Tear guidelines. If you're still unhappy regarding the charges you have received, please call your DriverLine number to discuss this.  If you don't know your DriverLine number, please call 0344 4937644.

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