How can we help?
Frequently asked questions
My order has been delayed. Can I keep my current vehicle for longer?
Yes, you can formally extend your contract by contacting our customer service team below.
Can I book a demonstrator vehicle?
Due to COVID-19 restrictions, some dealerships are unable to book any demonstrations at the moment. Please speak to your customer service team.
How can I find out manufacturer lead times?
Lead times vary by manufacturer and by the specification of the car ordered. Please click the following link for a guide to lead times:
How do I buy my vehicle?
To find out if you are eligible to purchase your vehicle please get in touch with LeasePlan or your fleet contact.
If you already know you are eligible, please visit our vehicle quotation site for a valuation.
If I buy my vehicle, how do I arrange payment?
LeasePlan can take payment by bank transaction or debit card via the secure payment page. We are unable to accept cheques.
Please note: not all drivers are eligible to purchase their vehicle, please contact us or your fleet contact to find out if you are eligible.
My new vehicle is not being delivered until after my current lease ends, can I keep the vehicle until the new one is delivered?
Leases can often be extended on an informal basis. To find out more please call your DriverLine number. If you don't know your DriverLine number, please call 0344 4937644.
I am now happy with my vehicle choice. How do I place my order?
Order within Quotes & Orders to begin the ordering process. If you experience any problems simply call your DriverLine. If you don't know your DriverLine number, please call 0344 4937644.
I have made a mistake on my order. What do I do now?
Please contact your customer service team who will contact the dealer to ensure any change or cancellation will be possible. Cancellation charges may apply depending on the status of the order. Please call your DriverLine to discuss this. If you don't know your DriverLine number, please call 0344 4937644.
When should I order my next vehicle?
You will be contacted by LeasePlan or your fleet contact when you need to order your next vehicle. If you are unsure or think you should have been contacted by now, please call your DriverLine. If you do not know your DriverLine number, please call 0344 493 7644.
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