Frequently Asked Questions

Questions

Arrow downMy order has been delayed. Can I keep my current vehicle for longer?

Yes, you can formally extend your contract by contacting our customer service team below.

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Arrow downCan I book a demonstrator vehicle?

Due to COVID-19 restrictions, some dealerships are unable to book any demonstrations at the moment. Please speak to your customer service team.

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Arrow downHow can I find out manufacturer lead times?

Lead times vary by manufacturer and by the specification of the car ordered. Please click the following link for a guide to lead times:

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Arrow downHow do I buy my vehicle?

To find out if you are eligible to purchase your vehicle please get in touch with LeasePlan or your fleet contact.

If you already know you are eligible, please visit our vehicle quotation site for a valuation.

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Arrow downIf I buy my vehicle, how do I arrange payment?

LeasePlan can take payment by bank transaction or debit card via the secure payment page. We are unable to accept cheques.

Please note: not all drivers are eligible to purchase their vehicle, please contact us or your fleet contact to find out if you are eligible.

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Arrow downMy new vehicle is not being delivered until after my current lease ends, can I keep the vehicle until the new one is delivered?

Leases can often be extended on an informal basis. To find out more please call your DriverLine number.  If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downI am now happy with my vehicle choice. How do I place my order?

Order within Quotes & Orders to begin the ordering process. If you experience any problems simply call your DriverLine. If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downI have made a mistake on my order. What do I do now?

Please contact your customer service team who will contact the dealer to ensure any change or cancellation will be possible. Cancellation charges may apply depending on the status of the order. Please call your DriverLine to discuss this. If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downWhen should I order my next vehicle?

You will be contacted by LeasePlan or your fleet contact when you need to order your next vehicle.
If you are unsure or think you should have been contacted by now, please call your DriverLine.
If you do not know your DriverLine number, please call 0344 493 7644.

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  1.  
    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

Get in touch with us

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If you are already a customer, please complete this form.

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New customer?

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors

Slough

165 Bath Rd
SL1 4AA Slough

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