How can we help you?
Frequently Asked Questions
Ordering and getting the car
Will my new vehicle order be delayed?
Possibly. However, we will stay in regular contact with manufacturers to ensure we have the latest news about the situation. If you are a LeasePlan driver with a vehicle on order, we will tell you more about your expected vehicle delivery date in due course.
The effects of the coronavirus pandemic are being felt by the motor industry. Faced with a combination of falling market demand, limited supply of parts from China and a desire to protect their workforces, many vehicle manufacturers have announced that they are suspending production at their plants. This includes PSA Group, Nissan, Ford and Volkswagen.https://www.reuters.com/article/us-health-coronavirus-autos-production-f/factbox-carmakers-suspend-european-production-over-coronavirus-idUSKBN2161HK
My order has been delayed. Can I keep my current vehicle for longer?
Yes, you can formally extend your contract by contacting our customer service team below.
Can I book a demonstrator vehicle?
Due to the impact of COVID-19 government restrictions, dealerships are unable to book any demonstrations at the moment. We’ve also heard from many dealerships that this service won’t be prioritised as a service to start up again when restrictions are lifted.
What are the implications of the factory closures?
At a minimum, it could lead to longer lead times for fleet operators – and may result in reduced availability of new vehicles in future. We will stay in regular contact with manufacturers to ensure we have the latest news about the situation. If you are a LeasePlan driver with a vehicle on order, we will tell you more about your expected vehicle delivery date in due course.
How do I buy my vehicle?
To find out if you are eligible to purchase your vehicle please get in touch with LeasePlan or your fleet contact.
If you already know you are eligible, please visit our vehicle quotation site for a valuation.
If I buy my vehicle, how do I arrange payment?
LeasePlan can take payment by bank transaction or debit card via the secure payment page. We are unable to accept cheques.
Please note: not all drivers are eligible to purchase their vehicle, please contact us or your fleet contact to find out if you are eligible.
My new vehicle is not being delivered until after my current lease ends, can I keep the vehicle until the new one is delivered?
Leases can often be extended on an informal basis. To find out more please call your DriverLine number. If you don't know your DriverLine number, please call 0344 4937644.
I am now happy with my vehicle choice. How do I place my order?
Order within Quotes & Orders to begin the ordering process. If you experience any problems simply call your DriverLine. If you don't know your DriverLine number, pleasecall 0344 4937644.
I have made a mistake on my order. What do I do now?
Please contact your customer service team who will contact the dealer to ensure any change or cancellation will be possible. Cancellation charges may apply depending on the status of the order. Please call your DriverLine to discuss this. If you don't know your DriverLine number, please call 0344 4937644.
When should I order my next vehicle?
You will be contacted by LeasePlan or your fleet contact when you need to order your next vehicle.
If you are unsure or think you should have been contacted by now, please call your DriverLine.
If you do not know your DriverLine number, please call 0344 493 7644.
Get in touch with us
Existing customer?
If you are already a customer, please complete this form.
New customer?
If you are not yet a customer, please complete this form.
- Get in touch
Please click on this link to see all of our general enquiries phone numbers.
Call us
We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.
Call us on 0344 3718033
Call us on 0344 493 7644
Call us on 0800 212562
Call us on 0344 4937644 - option 1 then option 2
Call us on 01202 628716
Call us on 01202 628 747
For anything please call the DriverLine on 0344 493 7644
LeasePlan UK office
Due to the COVID-19 advice from the government, our offices are currently closed to visitors
