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    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

Frequently Asked Questions

Information IconCOVID-19: Payment Waiver

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Information IconCOVID-19: Payment Waiver

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Questions

Arrow downShould I cancel my Direct Debit?

No. If you cancel your Direct Debit this can create issues with your bank when we try to restart it later, because some banks will not start a Direct Debit again within six months to protect you from illegal activity.

If you do cancel your Direct Debit you will need to ensure this is reinstated in time to make your next payment after the waiver period has ended. Please ask us for a new Direct Debit mandate and complete it as soon as possible so we can set this up.

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Arrow downI have five or more LeasePlan vehicles – How do I request a Payment Waiver?

Please email corporatesupport@leaseplan.com with details of your request and a member of our teamwill contact you as soon as possible.

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Arrow downI’ve been offered a Payment Waiver – when will I have to pay the money back?

Your revised payment break invoice due date/s will be changed to the end of your contract, the detail of this will be in your email confirmation from us. There are no charges associated with us setting this up. You do need to make reasonable efforts to meet your payment obligations by the end of your contract and we will keep in contact to assess how this may be done.

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Arrow downWhat is a Payment Waiver?

It’s the Legal term for what we’re offering our customers who need financial support during COVID-19. In this case, it means that instead of taking three payments in the next three months, we will instead take them at a later date. If we offer you a Payment Waiver, you will still need to make these payments in full. We’ll let you know when we’ll need these payments from you in our email confirmation.

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Arrow downWhat happens if you have taken a Direct Debit from my account that I needed to be included in the Payment Waiver?

If we’ve taken a Direct Debit you wanted to include in your Payment Break, you can ask your bank to refund this by asking them for a Direct Debit Indemnity Claim. The bank will be able to put the funds back into your account quickly. Once the bank recalls the payment from us, we’ll add that amount onto your Payment Waiver. Once you’ve asked the bank for a refund, you won’t have to do anything else. Don’t worry, this won’t impact your credit rating file.

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Arrow downWill a Payment Waiver affect my credit rating?

Your credit rating will not be impacted by your Payment Waiver.

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Arrow downWhat if my Direct Debit has not been paid before LeasePlan has approved my Payment Waiver?

We’re dealing with an unprecedented number of requests and working hard to get to your request as quickly as possible, but there may be some delay in processing the Payment Waivers. Your unpaid rental will be included in the Payment Waiver when it is processed. Don’t worry, this won’t impact your credit rating file.

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Arrow downI’ve requested a payment break but my next payment is due soon – what should I do?

Once you’ve applied for help your account will be flagged so we know you have contacted us, this happens even before we review your request. If we agree to your request, invoices will be moved out for Direct Debit collection in the future, so it is important not to cancel your Direct Debit. We may attempt to take the next Direct Debit before we have had a chance to process the Payment Waiver. If your Direct Debit bounces, we will incorporate into the Payment Waiver and your credit file will not be affected.

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Arrow downWhy is it taking so long to come back to me about my Payment Waiver?

We’re keeping our customer service lines open and our team are reviewing requests as swiftly as possible. That said, we’re dealing with an unprecedented number of requests, so please can we ask that you do not chase up your application and allow around 21 days for a response.

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors

Slough

165 Bath Rd
SL1 4AA Slough

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