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Frequently Asked Questions

Information IconCOVID-19: Payment Waiver

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Information IconCOVID-19: deferred orders

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Information IconCOVID-19: Payment Waiver

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Information IconOrdering and getting the car

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Information IconContract and Policy

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Information IconMaintenance

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Information IconTyre replacement

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Information IconAccidents & Damage

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Information IconReturning your vehicle

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Information IconDriver

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Information IconFinance

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Information IconInsurance

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Information IconElectric Vehicles

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Information IconNew Emissions Testing Regulations - WLTP

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Questions

Arrow downShould I cancel my Direct Debit?

Arrow downI have five or more LeasePlan vehicles – How do I request a Payment Waiver?

Arrow downI’ve been offered a Payment Waiver – when will I have to pay the money back?

Arrow downWhat is a Payment Waiver?

Arrow downWhat happens if you have taken a Direct Debit from my account that I needed to be included in the Payment Waiver?

Arrow downWill a Payment Waiver affect my credit rating?

Your credit rating will not be impacted by your Payment Waiver.

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Arrow downWhat if my Direct Debit has not been paid before LeasePlan has approved my Payment Waiver?

Arrow downI’ve requested a payment break but my next payment is due soon – what should I do?

Arrow downWhy is it taking so long to come back to me about my Payment Waiver?

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    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

Get in touch with us

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors

Slough

165 Bath Rd
SL1 4AA Slough

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