How can we help you?
Help us get you where you need to go...
If you are an existing customer, to get the right support select the most appropriate below:
Frequently Asked Questions
Should I cancel my Direct Debit?
I have five or more LeasePlan vehicles – How do I request a Payment Waiver?
I’ve been offered a Payment Waiver – when will I have to pay the money back?
What is a Payment Waiver?
It’s the Legal term for what we’re offering our customers who need financial support during COVID-19. In this case, it means that instead of taking three payments in the next three months, we will instead take them at a later date. If we offer you a Payment Waiver, you will still need to make these payments in full. We’ll let you know when we’ll need these payments from you in our email confirmation.
What happens if you have taken a Direct Debit from my account that I needed to be included in the Payment Waiver?
Will a Payment Waiver affect my credit rating?
What if my Direct Debit has not been paid before LeasePlan has approved my Payment Waiver?
I’ve requested a payment break but my next payment is due soon – what should I do?
Why is it taking so long to come back to me about my Payment Waiver?
Get in touch with us
Existing customer?
If you are already a customer, please complete this form.
New customer?
If you are not yet a customer, please complete this form.
- Get in touch
Please click on this link to see all of our general enquiries phone numbers.
Call us
We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.
Call us on 0344 3718033
Call us on 0344 493 7644
Call us on 0800 212562
Call us on 0344 4937644 - option 1 then option 2
Call us on 01202 628716
Call us on 01202 628 747
LeasePlan UK office
Due to the COVID-19 advice from the government, our offices are currently closed to visitors
