14 Day Cancellation Policy

Last updated: 28th November 2017

LeasePlan offer to all retail customers (excluding trade customers) a 14 day cancellation policy on the purchase of Your Goods. You will have the benefit of fourteen (14) days to cancel the purchase of the Goods if You wish, without any reason. The cancellation period starts the day after the day the Goods were delivered to You and finishes 14 days after this date, unless that date is a Saturday, Sunday or UK Bank Holiday in which case it will move to the next working day. Notice to exercise this right should be provided by email to carnextuk@leaseplan.com and is subject to the following conditions:

(a)    You return the Goods in a condition corresponding with that at the time of delivery. We will inspect the Goods at the time of return and We reserve the right, entirely at Our own discretion, to charge You any amounts required to return the goods to their condition at the time of delivery including, without limitation, a usage charge relating to the mileage that the vehicle has been driven under Your ownership where such mileage is in excess of 100 miles.

(b)    All vehicles returned will be subject to a collection fee that will reflect our costs of collection from the place where the vehicle is located to Our dispatch address as follows:

          £105.00 for up to 75 Miles

         Over 75 miles is charged at £1.30 per mile up to 150 miles

Any collection over 150 miles will be subject to a collection charge that will be calculated and notified to you prior to collection. These charges will also be subject to VAT.

(c)     All documentation provided with the Goods at time of delivery must be returned at the same time as the Goods. We reserve the right to charge You any costs incurred by Us to replace non-returned documentation.

(d)    An agreed location, date and time for collection of the Goods will be made in writing between You and Us which will be no more than 14 days from the notification by You of the cancellation. If You fail to return the Goods at the agreed time, We reserve the right to charge a Failed Appointment Charge in accordance with clause 4.11.