Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Please select a topic
Questions

Arrow downWhen do I get my fuel card?

The cards are delivered together with the documentation when the new vehicle is picked up. In addition, they do not have a pin. 

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhere can I refuel with my fuel card?

Where you can refuel depends on the type of fuel card you have and the agreements your employer has made with LeasePlan. If you're not sure you can check with your fleet manager or in your lease agreement.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downHow does my fuel card work?

Your fuel card is linked to your car and can't be used for other cars. You can pay at the petrol station with your fuel card

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downI have lost my fuel card. What should I do?

You can request a new fuel card via Oficina online or via the website. Your current card is automatically blocked when you request a new one.

Declare costs incurred via Oficina online.  

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help
Leaseplan cell phone icon

General enquires

Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.

Call now
Leaselan contactblock icon

Email

Send us an email and we’ll reply within one working day.